Store Manager - Nanty Glo, United States - Par Mar Oil Company

Par Mar Oil Company

Verified Company

Nanty Glo, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position
:
Manager

Reports to:
District Supervisor

Purpose of Position:

Direct the day-to-day operation of an assigned Par Mar Store in a manner which exceeds Company Goals and Expectations of Total Quality Service to our Guests.

Direct and maintain the store in a manner which is above and beyond Par Mar Stores Image Standards.

The Store Manager is the primary person of responsibility, providing support and guidance to the employees to ensure the best customer service.

Availability: The Store Manager must be available at all times to react to emergencies, customer concerns and any incidents that occur at the location. If the Store Manager is not physically at the location, they must be available by phone. When training a new Assistant Manager, the Store Manager must be flexible enough to work evenings or weekends with that individual to ensure proper onthejob training on different shifts.
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Company Business:

Consistently maintain and provide a current valid drivers license and proof of insurance on a vehicle you will be using to drive for company purposes including but not limited to: banking, gas surveys, or other company duties.

To be considered for, or remain in the Store Manager position you must have the items required above in addition to a signed Statement of Understanding recognizing that you are aware of said requirements.

Safety: Actively practice and enforce all safety measures to ensure a safe work environment is maintained in a manner which protects company assets, employees and Guests. In the event of an employee or guest injury, ensure that an Incident Report is immediately and properly filled out, typed then communicated with Supervision and Human Resources so that a claim can be reported in a timely manner.
Guests: Greet and Welcome each Guest to Par Mar with the proper greeting: Good (morning, afternoon or evening), Welcome to Par Mar.

Acknowledge a Guest leaving the store by using an exit statement such as:
Thank you, please come again, have a nice day. Set the example and ensure that all employees are doing the same.

Ensure a high standard of Guest satisfaction is maintained at all times through prompt, courteous and knowledgeable service in all areas of the store, not exclusive to the check-out area.

Respond quickly with courtesy and professionalism when resolving guest complaints at your location.

Make it your goal to resolve customer issues at store level and communicate with your Supervisor any complaints that require their attention to resolve.

Image: Maintain a Store Atmosphere which is consistent with the Company Standards for Professionalism, Image and Total Quality Guest Service, Above and Beyond.

Immediately address any employee who is not in proper dress code, including but not limited to:

name badge, proper attire, apron, gloves, hat, footwear, Jewelry (facial or otherwise per Brand) or general appearance in violation of company Policy.

Observe the Assistant Manager and Lead CSAs to ensure they are holding employees accountable for any infractions.

Develop and maintain a professional image as a member of the company management team, supporting the Company Image, in actions and words at all times.

Display a consistent team oriented demeanor at all times by maintaining clear channels of communications with Supervision, employees and Guests in compliance with Company policies.

Ensure all decisions regarding employees, company issues, Guest Service, laws, rules, regulations and safety are made from an objective analysis of the situation and the stated position of the Company.

Store Exterior:
Daily maintain a clean and attractive exterior of the store location by directing employees to consistently wipe down dispensers, removing excessive signage from windows, cleaning windows, keeping counter areas which can be viewed from the outside neat and orderly and sweeping the lot on a daily basis

Store Interior:

Maintain the interior of the store in a clean and attractive manner, daily by directing employees to complete all tasks on the shift duty checklist.

Ensure the office is neat, clean, organized and all confidential information is secured at all times. Maintain all island supplies and keep debris out of customers view with trash being emptied every shift.

Training: Maintain and increase personal knowledge base by completing approved online and other available training applicable to this position and the company direction. Train and retrain store level employees in a manner consistent with Par Mar Goals, Policies, Procedures and Image. Assign the Assistant Manager or Lead CSA to train new employees and followup to ensure the accuracy and consistency of the training program. Train and direct store employees to meet daily expectation in all operations of the store in a manner which will meet all federal, state, local and industry laws, rules and regulations, such as in the sale of alcohol, tobacco and lottery, etc. Utilize the Managers Redbook according