Data Solutions Specialist - Chicago, United States - Morningstar

Morningstar

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsibilities:

Provide Level 1 customer support to all incoming client queries during your shift.
Understanding of financial data and global stock exchanges
Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
Investigate thoroughly all incoming queries and escalate to Level 2 where necessary.
Work with Senior staff to provide dedicated and specialist support to key clients.
Document all actions in CRM (Salesforce) and create escalations for other teams in Jira.
Provide regular followup to clients on all outstanding queries.
Assist with creating documentation and knowledge sharing.
Actively contribute to process improvement project work.

Qualifications:

Good understanding of exchange data or 12 years' experience in a similar field
Bachelor's degree or similar qualification in a technical or financial discipline

001_MstarInc Morningstar Inc. Legal Entity

Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week.

We've found that we're at our best when we're purposely together on a regular basis, at least three days each week.

A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.