Jobs
>
Fort Myers

    Dispatch Supervisor - Fort Myers, United States - Waste Pro USA, Inc.

    Waste Pro USA, Inc.
    Waste Pro USA, Inc. Fort Myers, United States

    3 weeks ago

    Default job background
    Description
    Waste Pro of Florida109 Fort Myers-FTMY


    The Dispatch Supervisor is responsible for overseeing the dispatch function to ensure that Waste Pro delivers the highest level of customer service possible.

    Supervises Dispatchers through training, coaching, and mentoring.


    ESSENTIAL JOB FUNCTIONS:

    • Directly responsible for the supervision of Division Dispatchers and performance of daily operations.
    • Establish and maintain a clean, safe work environment and ensure compliance with company policies.
    • Share Decision Driving techniques and ensure that employees adhere to and are knowledgeable of Waste Pro safety guidelines. Reinforce daily safe work practices and assist with the delivery of weekly safety meetings
    • Address all customer issues, complaints, and inquiries by speaking with the drive
    • Responsible for training and development of new Dispatchers
    • Monitor Dispatchers progress and identify training opportunities with Operations Manager, Office Manager and Division Manage
    • Conduct performance evaluations, monitor and track employee attendance, complete disciplinary actions and attend meetings that apply positive leadership principles
    • Drive performance and metrics with the Dispatch team. Assist with Dispatcher duties to cover shortages/sickness/vacations
    • Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
    • Oversees assigning routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each day.
    • Assist with planning, distributing, monitoring and following-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.
    • Responsible for effectively communicating with both drivers and customers to ensure customer satisfaction and communicating service changes to Sales staff.
    • Oversees the review of route paperwork, entering customer information to database, and closing work orders from previous day routes, paying close attention to detail, identifying, and correcting any issues.
    • Responsible for maintaining all data in appropriate systems including the following: Verify all dump tickets have been received and entered Tower. Close tickets and note in Track EZ. Enter new drivers, truck and route data information in Tower. Enter "Crew Out" into Tower and provide to Supervisors.
    • Responsible for distribution and maintenance of driver phones/radios including completion of software updates and charging phones every evening.
    • Additional responsibilities may include uniform tracking, timecard review for Drivers, reconciliation of supervisor fuel tickets, and maintenance of PPE inventory. Ensures that supplies are on hand for necessary forms. Prepares Saturday work.

    QUALIFICATIONS:

    • Associates Degree or its equivalent and a minimum of 5 years' experience with no less than 2 years supervisory experience.
    • Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, Outlook, and Word.
    • Ability to interact and communicate effectively, orally and in writing.
    • Ability to multitask.
    • Excellent organizational and customer service skills
    No


    Special Considerations/Physical Work Requirements:
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


    • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the workday.
    • Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely.

    OTHER JOB RESPONSIBILITIES:

    • Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
    • Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate.
    • Any additional job duties that may be assigned by the Supervisor.
    Waste Pro supports a diverse workforce and is an Equal Opportunity Employer.

    Waste Pro does not discriminate against individuals based on race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

  • Waste Pro USA, Inc.

    Dispatch Supervisor

    3 weeks ago

    Waste Pro USA, Inc. Fort Myers, United States

    The Dispatch Supervisor is responsible for overseeing the dispatch function to ensure that Waste Pro delivers the highest level of customer service possible. Supervises Dispatchers through training, coaching, and mentoring. ESSENTIAL JOB FUNCTIONS: D Supervisor, Dispatch, Operati ...

  • Waste Pro

    Dispatch Supervisor

    3 weeks ago

    Waste Pro Fort Myers, United States

    Summary · The Dispatch Supervisor is responsible for overseeing the dispatch function to ensure that Waste Pro delivers the highest level of customer service possible. Supervises Dispatchers through training, coaching, and mentoring. · ESSENTIAL JOB FUNCTIONS: · Directly responsi ...

  • Estate Landscaping & Lawn Management

    Landscaping Account Manager Fort Myers

    2 weeks ago

    Estate Landscaping & Lawn Management Fort Myers, United States

    ***: · In this position the Account Manager is primary client contact for all jobs in the area. · **PRIMARY DUTIES AND RESPONSIBILITIES**: · **Field Management** · - Develop production activity calendar · - Review new equipment technology · - Plant, Turf & Tree Health Care (final ...

  • B&I Contractors, Inc

    Commercial HVAC Service Dispatcher

    1 week ago

    B&I Contractors, Inc Fort Myers, United States

    SUMMARY: · The Service Coordinator position is a vital link between the field service technicians and our customers. This position is responsible for maintaining clear and effective communication that helps establish, grow and maintain our customer base. · ESSENTIAL DUTIES: · * P ...

  • City of Fort Myers, FL

    Police Dispatcher

    1 week ago

    City of Fort Myers, FL Fort Myers, United States

    · Please note: All candidates will be hired in at the "Trainee" rate, regardless of experience. · TCO II Trainee: $22.45/$46,696.00 · TCO II after completion of training period: $23.28/$48,422.40 · FLSA Status: Non-Exempt Safety Sensitive: YES Level II Screening: NO · Under the ...

  • PremiStar

    HVAC Service Manager

    1 week ago

    PremiStar Fort Myers, United States

    The Service Manager leads staff members who install, repair, and maintain heating and air conditioning systems in commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfactio ...

  • Lee Health

    PRN Transporter

    1 week ago

    Lee Health Fort Myers, FL, United States

    Location:Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901 · Department: Transportation Svs · Work Type: PRN · Shift: Shift 1/10:00:00 AM to 6:30:00 PM · Minimum to Midpoint Pay Rate:$ $18.75 / hour · Summary · Provides patient transportation services for all departmen ...

  • Lee Health

    prn transporter

    3 weeks ago

    Lee Health Fort Myers, FL , USA, United States

    Location:Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901 · Department: Transportation Svs · Work Type: PRN · Shift: Shift 1/10:00:00 AM to 6:00:00 PM · Minimum to Midpoint Pay Rate:$ $18.75 / hour · Summary · Provides patient transportation services for all departmen ...

  • B & I Contractors

    Commercial HVAC Service Dispatcher

    1 week ago

    B & I Contractors Fort Myers, United States

    · SUMMARY: · The Service Coordinator position is a vital link between the field service technicians and our customers. This position is responsible for maintaining clear and effective communication that helps establish, grow and maintain our customer base. · ESSENTIAL DUTIES: ...

  • Swissport International AG

    RSW Fueling Supervisor

    1 week ago

    Swissport International AG Fort Myers, United States

    Overview: · Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple To provide t ...

  • Sonic Automotive

    Technician- Mercedes-Benz of Fort Myers

    2 weeks ago

    Sonic Automotive Fort Myers, United States

    Job Description · Job DescriptionCompany Description · At MB of Fort Myers, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; ...

  • Performance Food Group

    CDL Class A Delivery Driver

    2 weeks ago

    Performance Food Group Fort Myers, FL, United States

    Job Description · Position Details: · * Pay : Average Annual Salary: $75k Up To $120k (Dependent on Route and Schedule) · * Schedule/Hours: Monday - Friday; every other Saturday is required (Average dispatch between 4:00 AM - 6:00 AM (Routes average around 10-12 hours). · * Sign- ...

  • Waste Pro USA, Inc.

    Grapple/Claw Truck Driver

    2 weeks ago

    Waste Pro USA, Inc. Fort Myers, FL, United States

    Waste Pro of Florida109 Fort Myers-FTMY · Waste Pro has immediate Openings for Energetic Grapple/Claw truck Drivers · Everyday thousands of Waste Pro trucks serve millions of customers. It takes professional, experienced, hardworking and dedicated people, working together, to acc ...

  • Waste Pro USA, Inc.

    Commercial Front Load Driver

    3 weeks ago

    Waste Pro USA, Inc. Fort Myers, United States

    Waste Pro of Florida109 Fort Myers-FTMY · Waste Pro has immediate Openings for Energetic CDL Drivers · Everyday thousands of Waste Pro trucks serve millions of customers. It takes professional, experienced, hardworking and dedicated people, working together, to accomplish this ta ...

  • Waste Pro

    roll off driver

    3 weeks ago

    Waste Pro Terminal Access Rd, Fort Myers, FL , USA, United States

    Summary · Waste Pro has immediate Openings for Energetic CDL Drivers · Everyday thousands of Waste Pro trucks serve millions of customers. It takes professional, experienced, hardworking and dedicated people, working together, to accomplish this task. Work with the brightest peop ...

  • Waste Pro

    Grapple/Claw Truck Driver

    2 weeks ago

    Waste Pro Fort Myers, FL, United States

    Summary · Waste Pro has immediate Openings for Energetic Grapple/Claw truck Drivers · Everyday thousands of Waste Pro trucks serve millions of customers. It takes professional, experienced, hardworking and dedicated people, working together, to accomplish this task. Work with the ...

  • Waste Pro USA, Inc.

    boom truck commercial dumpster delivery driver

    2 weeks ago

    Waste Pro USA, Inc. Fort Myers, FL , USA, United States

    Waste Pro of Florida109 Fort Myers-FTMY · Waste Pro has immediate Openings for Energetic Front Load Container delivery Driver · Everyday thousands of Waste Pro trucks serve millions of customers. It takes professional, experienced, hardworking and dedicated people, working togeth ...

  • Waste Pro USA, Inc.

    Roll Off Driver

    2 weeks ago

    Waste Pro USA, Inc. Fort Myers, FL, United States

    Waste Pro of Florida109 Fort Myers-FTMY · Snag a $3,000 sign on bonus when you join the WastePro Team. · Waste Pro has immediate Openings for Energetic Roll Off Drivers. · Everyday thousands of Waste Pro trucks serve millions of customers. It takes professional, experienced, hard ...

  • wm

    Customer Service Representative

    3 weeks ago

    wm Fort Myers, United States

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. · Pay rate: $18 · What is the Value of ...

  • Core Mark

    CDL Class A Delivery Driver

    2 weeks ago

    Core Mark Fort Myers, FL, United States

    Apply · Job ID: 100641BR · Type: Transportation · Primary Location: Fort Myers, Florida · Date Posted: 05/16/2024 · Job Details: · Company Description · Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, includ ...