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    MindWare Customer Service Rep - Roseville, United States - Oriental Trading Company

    Oriental Trading Company
    Oriental Trading Company Roseville, United States

    3 weeks ago

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    Description

    ** MindWare Customer Service Rep**

    **Job Category****:** MINDWARE **Requisition Number****:** MWCUS002600 Showing 1 location **Job Details**

    **Description**

    MindWare is the award-winning creator and manufacturer of Brainy Toys for Kids of All Ages. Its diverse line of proprietary product includes educational toys, games, brainteasers, creative play activities, building sets and coloring books which have won awards from such prestigious organizations as Mensa, Good Housekeeping and Parents Choice. The company was founded in 1990 with a small retail store in Minneapolis, evolving into a direct-to-consumer catalog and website business, as well as a wholesale business. MindWare products can be found on the shelves of thousands of retailers worldwide. In 2013, MindWare was acquired by Oriental Trading Company and became a Berkshire Hathaway company. Consumers, educators and retailers have come to recognize MindWare as a trusted resource for their families, students and customers.

    As our **MindWare Customer Service Representative**, you will be responsible for assisting the best customers in an efficient, professional manner, ensuring outstanding customer service and satisfaction with an emphasis on sales. Works with the MindWare sales team to assist with commercial customers via telephone or in person to assist them in sales or event promotions and to advance their expanded use of MindWare product lines. May attend trade shows to market merchandise, develop new customer relationships and cultivate existing relationships

    **Essential Functions:**

    Assists the sales team in maximizing customer business and profitability.

    Establishes an ongoing relationship with existing customers in order to assess customer product needs and expand the purchase of merchandise.

    Makes outbound calls with existing and new customers to establish their marketing needs.

    Enter incoming orders daily.

    Understand exporting documentation and manage the process for international orders.

    Assists customers in the resolution of problems, ensuring customer satisfaction.

    Ensures that individual orders are correctly filled to the customers satisfaction.

    Becomes familiar with product at a level which one can make product suggestions and replacements i.e. upsell.

    Provide service to customer in a courteous, efficient manner with regard to account inquires comments, concerns and placement of orders.

    Offer customer-focused solutions supported by facts, knowledge and experience.

    Take ownership for escalating issues in a timely manner to ensure customer needs are addressed.

    Assist customers with issues including, but not limited to mail, credits, refunds, merchandise certificates (expired or not), expired prices, promotions, invoices, new accounts, call tags, meter station comments, miscellaneous billing, and reships.

    Prove personalized customer service of the highest level and maintain all customer information confidential.

    Display professionalism with customers, peers and management.

    Investigate customer inquiries or order issues and complete related documentation.

    Maintains regular and predictable attendance.

    Abides by all policies and procedures of MindWare and Oriental Trading Company.

    Must be able to attend face to face meetings on short or little advance notice.

    Work in the MindWare Department office environment requires in-person collaboration among colleagues and contractors.

    **Heres what you need to join the fun:**

    Requires strong customer service skills with a solid overall understanding of MindWare product, procedures and order entry policies.

    Associates degree in Business, Marketing , related field or equivalent combination of education and experience preferred.

    Minimum one year successful telephone sales experience is desirable.

    Ability to communicate effectively both orally and in written form

    Ability to operate a CRT system, PC and various software and spreadsheet programs

    Strong organizational skills

    Ability to handle customers in a professional and courteous manner

    Ability to take the initiative to prospect new accounts

    Ability to perform job in a safe manner

    **(Externals)**

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    **(Internals)**

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    All work and no play just isnt our style. Join us today

    **Oriental Trading Company** (a Berkshire Hathaway company) is the nations largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home dcor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading' history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to Make Life More Fun, Oriental Trading spreads joy and smiles to millions each year through a robust family of brands; and .

    ***EOE***

    **Qualifications**

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    **Licenses & Certifications**

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