Customer Service Representative - Pleasant Prairie, United States - MTI

MTI
MTI
Verified Company
Pleasant Prairie, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job description:


KEY RESPONSIBILITIES:

The Customer Service Representative will provide a first point of contact for customer support, including inquiries, orders, complaints, etc.


The Customer Service Representative will be responsible for maintaining good working relationships with our customers by understanding their business needs and addressing issues as needed.


This position will acknowledge and enter orders into the ERP system in accordance with all customer and business requirements and work cross-functionally to ensure these requirements are met.


ESSENTIAL JOB FUNCTIONS

  • Work within existing ERP/CRM software platforms
  • Communicate effectively with other departments across the MTI sites
  • Maintain and implement changes to existing customer accounts
  • Manage issues by researching the problem and resolving the matter in a timely manner
  • Update customers with order and shipping status on a regular basis
  • Provide input to leadership to drive continuous improvement of workflows and processes

Requirements:


CANDIDATE REQUIREMENTS & PREFERRED Experience

  • High School diploma or equivalent required; Associates/Bachelor's degree preferred
  • At least three years of customer service or inside sales experience.
  • Microsoft suite proficiency
  • Experience working with CRM and ERP software
  • Professional and customer focused communication skills
  • Strong attention to detail and focus on quality
  • Proven time management skills
  • Strong analytical and problemsolving skills

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER


MTI Motion is an equal employment opportunity (EEOC) employer such that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or other legally protected status.


DIVERSITY, EQUITY & INCLUSION

Please note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.


Compensation:

TBD
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