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    Bilingual Customer Service Representative - Houston, United States - TPI Staffing Group

    TPI Staffing Group
    TPI Staffing Group Houston, United States

    2 weeks ago

    Default job background
    Description
    100% Bilingual Remote Customer Service Representative

    Pay is $17.00 per hour

    7:00 am - 4:00 pm

    Monday - Friday, no weekends

    Company Perks

    Work from home

    Job Description
    • Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
    • Research account status and identify account issues
    • Address billing inquiries and resolve billing disputes
    • Process disconnection and reconnection requests
    • Enroll customers and resolve enrollment issues
    • Provide price quotes to prospective customers
    • Follow up with customers to attain required account information
    • Initiate collection activity on past due accounts and process disconnection and reconnection requests
    • Respond to emailed customer inquiries with factually and grammatically correct written communications
    • Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role
    • Track performance against targets
    • Be responsible for handling all call types related to gas and electric commodities as well as large commercial/industrial customer inquiries
    • Demonstrate the ability to communicate with customers in writing for both chat and email communication as well as telephone interactions.
    Qualifications
    • Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
    • Types at least 40 WPM
    • Bilingual (English/Spanish)
    • Previous collections experience
    • Experience in natural gas retail market preferred
    • High School diploma, GED, or equivalent math and English skills required
    • Outstanding phone etiquette and polished communication skills (written and verbal)
    • Ability to maintain a calm demeanor when dealing with agitated customers
    • Attentive to detail and committed to high quality customer service
    • Proficiency in Windows environment and MS Word and Excel applications
    • Comfortable in a fast paced environment where change is common place

      Join our Week Long Annual Job Fair now through Saturday 4/13 at 21840 Northwest Frwy, Cypress TX 77429 to apply and interview
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