Site Captain North Houston - St. Moritz Security Services

St. Moritz Security Services
St. Moritz Security Services
Verified Company
Houston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Site Captain North Houston


Shift:
Mon-Fri 8:00 am-4:00 pm


Pay rate:
Salary $60,000


Primary Purpose and Function
***The Captain/Site Supervisor serves as SMSSI's job-site "key point of contact" for Client and all Site-Assigned Security Professionals. The Project Manager is charged with ensuring contract compliance, staff supervision, and the day-to-day delivery of superior customer service. The Project Manager works closely with the SMSSI Branch office to ensure maximum efficiency at all levels.


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Account Management

  • Serve as SMSSI's onsite "key point of contact" for Client and Site-Assigned Security Professionals.
  • Ensure contract compliance, staff supervision, and daytoday delivery of superior customer service.
  • Work closely with vendor/distributor representatives to develop strong, collaborative working relationships.
  • Provide inservice support to new and tenured customers, vendors, distributors, and contractors to ensure they understand applicable: Safety and Security Programs, Policies and Procedures, and/or Amenities and Services to further promote success for Client and SMSSI.
  • Assist SMSSI Branch Management in execution of client contract; provide support during client startup; support security planning, security assessments, security surveys, and daytoday program management.
  • Meet regularly with client representatives for status updates and fullcircle communication to address actual or potential problems, issues, or concerns.
  • Evaluate service quality and initiate applicable and approved corrective action plan within a timely manner.
  • Oversee and coordinates with SMSSI management to ensure effective employee recruitment, selection, hiring, orientation, training, development, and retention of high caliber staff.
  • Ensure that each staff member is treated with dignity and respect; plan, assign, and direct work; coach and mentor employees, and conduct employee disciplinary actions as deemed appropriate.
  • Maintain a positive, professional environment in full compliance with applicable laws, rules, regulations, policies, and procedures; and ensure that subordinate staff understand and comply with applicable laws, rules, regulations, policies, and procedures.
  • Prepare and coordinate staffing schedules in collaboration with line management as necessary; ensure that scheduling is handled effectively to meet client requirements while controlling labor costs.
  • Review security officer reports to verify post orders and client directives have been satisfactorily followed.
  • Conduct scheduled and unscheduled site visits to monitor the efficacy of the overall security services program.
  • Provide daily, weekly, and monthly reports and requisite status updates as per Company policy.

Administrative Management

  • Ensure the Post Order Manual, New-Hire Training, and On-Going Training and Development Programs are current and effective.
  • Manage and maintain assigned equipment and supplies.
  • Review daily activity reports/ incident reports and conduct applicable investigations and followup as required or requested.
  • Coordinate and/or assist with law enforcement, fire department, and other city services as required or requested.
  • Maintain master schedules to ensure alignment with operational changes.
  • Ensure newhire employee and termination/transfer data is recorded and reported.
  • Ensure financial goals are managed in compliance with and within budget.
  • Field calls and electronic messages from clients and employees and resolves and/or forwards to proper staff for expedient resolution.
  • Assist with general administrative functions (Human Resources, Administration, and Operations) as needed or as directed by Client or SMSSI Branch Office.
  • Attend Client, Branch, Regional, and/or Corporate meetings, classes, and training seminars as appropriate and necessary.

GENERAL REQUIREMENTS

Education and Experience
Bachelor's Degree or Associate's Degree preferred.

  • Three (3) years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
  • Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
  • Computer Literacy (proficiency as applicable to the job).
  • Effective communication skills, both verbal and written.

Competencies (Demonstrated through Experience, Training, and/or Testing)

  • Must be able to meet (and continue to meet) any/all applicable city, state, federal, and jurisdictional licensing requirements for a security professional.
  • Must be able to meet and continue to meet requirements for specific skills, certifications, or authorizations specified for the assigned account(s).
  • Applicable knowledge within the field of private security, to
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