Assistant Branch Manager - Lagrange, United States - South State

Description

** Assistant Branch Manager - LaGrange**

**Job Category****:** Branch Manager **Requisition Number****:** ASSIS008672 Showing 1 location **Job Details**

**Description**

**BASIC PURPOSE:**

This position is responsible for, but not limited to, assisting the branch manager in the overall management of the branch - may step in for Branch Manager in their absence. Supports efforts to maximize revenue, sales, customer satisfaction, and minimize operational losses as well as deepening existing relationships and minimizing customer attrition. Contributes to the implementation of promotional campaigns and product initiatives at the branch level.

**ESSENTIAL FUNCTIONS:**

This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:

With support from the Branch Manager, will help achieve deposit, loan and investment goals for respective center.

Supervise Branch Promotions

Monitor Business Development efforts

Ensure established training goals are achieved

Conduct bi-weekly staff meetings

Assists Manager with loans and loan goals

With support from the Branch Manager will assist in the daily operational function of the Branch.

May open and close branch as necessary

Oversees all sales/service efforts of the branch staff

Monitors operational duties of platform staff

Prepares management reports as required

Ensures adherence to bank policy and procedures including: dress code, security, compliance, dual control and audits

May serve as support for platform staff, e. opening deposit accounts, taking loan applications, handling safety deposit boxes

Acts as security contact for branch personnel

With support from the Branch Manager will select, develop, coach and mentor a competent work force.

Conduct quarterly service/sales meetings

Ensure operational soundness of the Branch

Aim for Mystery Shop scores of 90% or better

Ensure 100% cross-training standards

Conduct timely performance evaluations

Ensure that the Banks policies and procedures, code of conduct, and regulatory guidelines are strictly complied with

Provide assistance to other employees by liaising with them through healthy and positive interactions

Be involved in performing marketing endeavors/efforts

Continuously update skills by participating in professional training

Seek opportunities to improve skills through cross-training offered by the Bank

All other tasks, responsibilities or duties, as directed by management

**OTHER SKILLS/QUALIFICATIONS:**

Pro-active, self-starter, take initiative, take charge, ambitious

Problem solver, resourceful, independent

Must be able to work at a faster than average pace and able to multi-task.

Must have the ability to perform mathematical calculations necessary to execute the duties of the job

Must be able to make sound decisions, have the ability to recognize potential problems, and take corrective action

Must stay abreast of department and company policies/changes and be adaptable to those changes

Regular attendance is necessary

Optimistic, enthusiastic, and persuasive

Confident, competitive, communicative

Must have strong communication skills characterized by excellent writing and speaking skills

Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department

Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank

Must have good knowledge of business English, including spelling and punctuation

Must possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers

Must be well-organized, accurate, and attentive to detail

Must be cooperative and willing to assist coworkers and customers on a regular basis

Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others

Must possess excellent multi-tasking skills and be able to function well under pressure

Must be able to remain composed under pressure and respond to customer and coworker concerns regularly

Must have a keen eye for detail and follow instructions to the letter

Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times

**ESSENTIAL PHYSICAL DEMANDS:**

Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each work day

Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift

Must be able to walk frequently throughout the day to obtain supplies from other areas in the Bank and to cover for other employees, on break or on lunch

Must be able to use hands and fingers to count money throughout each workday

Must be able to hear and communicate with coworkers and customers throughout the day

May need to lift up to 25 pounds one to two times a day to perform job

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours, or regular out-of-town travel.

**WORK ENVIRONMENT:**

Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Banks grooming and dress codes

Must demonstrate excellent interpersonal skills with customers and coworkers

Must be willing to function as a team member

Must be willing to demonstrate commitment to CenterState Banks mission and goals

**MINIMUM QUALIFICATIONS:**

Bachelors Degree or 3-5 years equivalent work experience

Computer Literacy

1-2 years Supervisory experience

Broad knowledge of operating policies and procedures Desired:

Experience in Sales/Sales Management

Experience in Consumer Lending

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

**To be eligible to apply for an open position, a team member should:**

Have completed a minimum of one (1) year of continuous employment in their present position. (Team members who have advanced in the same job through a career progression at the same branch i.e. Teller I promoted to Teller II or a Customer Care Rep I promoted to Customer Care Rep II, for job posting purposes, will be considered as having continuous employment in their present position.)

Meet the minimum qualifications for the positions

Not have another posting application submitted

Be employed as a full time or part time employee

**Interested internal candidates are required to notify their supervisor prior to applying for an open position.**

*For more information on these policies, see pgs of* *.*

**Skills**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Experience**

**Preferred**

Previous retail/consumer banking experience required, preferably in branch management or customer service.