Tutor Manager - Chicago, United States - Chicago Home Tutor

Chicago Home Tutor
Chicago Home Tutor
Verified Company
Chicago, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The Role


Our fast-growing tutoring company is looking for a passionate, resourceful, detail-oriented individual to ensure our tutors and students alike have a meaningful and mutually enriching experience.

As a result of your efforts, our tutors will be fulfilled, our clients will rave about us, and our company's growth will continue.


You'll spend your day speaking with prospective clients and answering questions, following up on client/tutor inquiries, helping expand our tutor talent pool, matching students and tutors together, and problem-solving challenges that arise.


Who Are We?
We excel at matching our tutors and students in background, experience, skills and personality.

Our method of pairing students and tutors ensures each student works with a tutor who can hone in on their specific needs and learning styles.

With our tailored approach, students make significant progress, meet their educational goals and benefit from increased self confidence. Our process empowers students to experience real growth and feelings of accomplishment, sometimes for the first time ever.

The work we do has a lifelong effect on our students and their families. We help our students turn their challenges into achievements.


What You'll Do
As the
Tutor Manager, you'll have a diverse set of responsibilities, including:


  • GROWING OUR CLIENT BASE by fielding inquiries from families interested in tutoring services, pairing them with the right tutor, and determining the cost of the tutoring based upon the student need.
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GROWING OUR POOL OF TALENTED TUTORS by making decisions about hiring new tutors, onboarding new tutors, coaching tutors for success, and problem solving when needed. This includes recruiting for specialty assignments.
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MATCHMAKING TUTORS AND CLIENTS by knowing our tutors and their specialties, helping clients understand why a specific tutor is the right fit, and keeping the match-making process moving along with parents and tutors.
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ENSURING WE'RE MEETING OUR STUDENTS' NEEDS by proactively reaching out to students, parents and tutors to monitor progress being made; by showing we care; and by addressing concerns, questions and challenges in a timely manner.


About You

You'll be successful in this role if:

  • You have a deep PASSION for meeting students' educational needs and for creating rewarding work for teachers, even when it is not easy/straightforward to make this happen. You enjoy putting in the time to see a real difference in the work you're doing.
  • You are RESOURCEFUL. You like to find creative solutions when problems arise and are constantly thinking about how you can improve situations and processes. You AVOID OVERCOMMITTING to unrealistic expectations while putting a positive spin on what CAN be done for any given stakeholder.
  • You excel at written and verbal COMMUNICATION. People are always wondering how you came up with such a powerful, effective, and seemingly effortless way of wording things.
  • You are a GOOD LISTENER who will give parents and tutors their full attention, show empathy, and practice active listening to ensure the other party feels heard and understood.
  • You are DETERMINED and shamelessly pursue what is best for students when faced with lack of response and other obstacles.
  • You are PATIENT, regularly giving the other person the benefit of the doubt and seeking to understand (vs. jumping to conclusions). You are able to put a positive spin on things even when dealing with difficult personalities.
  • You take 100% RESPONSIBILITY and always ask yourself what you can do to improve every situation.
  • You are RELIABLE. You are known for doing what you say you're going to do 99.9 percent of the time.
  • You live in the CHICAGOLAND AREA or are willing to relocate there. You are familiar with the different parts of the city, its pulse and traffic patterns and look forward to occasional inperson meetings with tutors and the Tutoring Program Director.

What Experience and Skills Do You Need for This Role?

  • Serving in a schoolbased special education setting with extensive knowledge of special education terminology (IEPs, 504 plans, etc.), programming, and researchbased interventions. (Looking for 3+ years experience.)
  • Managing an educational program, serving in school administration or leading a department where you supervised a team of teachers, program assistants or volunteers. Ability to schedule effectively and troubleshoot schedules in an education environment.
  • Working in a clientfacing role, particularly one's focused on parents and families.

Bonus Points If You Have:


  • A Master's Degree in Special Education or a related field (e.g., school psychology, learning disabilities, or administration)
  • Oneonone/small group tutoring experience
  • Experience working in Chicago Public Schools
  • Educator license with Learning Behavior Specialist 1 (LBS1) endorsement
  • Sales or other client facing experience (e.g
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