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Metairie

    Season Ticket Service Representative - Metairie, United States - New Orleans Saints

    New Orleans Saints
    New Orleans Saints Metairie, United States

    3 weeks ago

    Default job background
    Part time
    Description

    Who we are:


    The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and to be a global brand to all of our fans.

    We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community.

    We celebrate individuality and value all identities and experiences, and value the perspectives of our team members. Our team members are integral to our success, and we stand beside them through success and hardship. We make it a priority to make all team members feel included and their opinions be heard. Together, we win

    Who you are:


    You want to be part of a team that values community, integrity, excellence, and an organization where people come first and are celebrated.

    You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA.

    You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see it's teams be the best.

    You are passionate, driven, and ready to work hard and have fun.

    Position Summary:


    The Season Ticket Service Representative will support both the New Orleans Saints and New Orleans Pelicans ticket holders with customer service inquiries related to their ticket packages.

    This role is part-time and will work either Monday-Friday 8:00 am - 1:00 pm, or Monday-Friday 1:00 pm - 6:00 pm.

    This position is based in office in Metairie, LA.

    What you will be doing:
    Answer and provide outstanding, elevated customer service to frequent incoming service calls from Saints and Pelicans season ticket holders and fans
    Assist Ticket Sales Account Executives with touch point, relationship building process with season ticket holders
    Make outbound service calls to gather more in-depth customer information
    Assist with day-to-day activities in the Ticket Sales and Service department which may include but is not limited to assembly of data entry in database systems
    Handle and process ticket orders and payment plans
    Attend select interdepartmental and client meetings to convey service-related items

    Embrace the values of:
    work ethic, positivity, coachability, cultural leadership, passion for service, passion for craft, and passion for sports business
    Other duties as assigned


    What you'll bring:
    Prior experience with customer service is preferred
    Must have excellent verbal and written communication skills
    Must have a strong teamwork mentality and truly enjoy helping others be successful
    Must be self-motivated, organized and be able to solve problems in real-time
    Must be comfortable in a faced paced environment and respond well to changes in direction
    Proficiency in the Microsoft Office suite
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