Constituent Services Advocate - Chapel Hill, United States - UNC Health Care

UNC Health Care Chapel Hill, United States

3 weeks ago

Description

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Constituent Services Advocate plays a crucial role in streamlining the medical/patient referral process for executive-level constituent requests on behalf of the CEO/Dean of UNC Health and UNC School of Medicine, Chief External Affairs Officer, other UNC Health/UNC School of Medicine Administrators, UNCH Medical Foundation leadership, and colleagues.

Responsibilities:

1. Participates in development and maintenance of a structured system to address the needs of special interest patients/constituents.

2. Serving as a liaison between constituents, physicians, and various related offices, the Advocate manages inpatient and outpatient requests, addressing appointments, bed assignments, emergency services, and transfer requests within the UNC Medical Center and network facilities

3. The advocate is responsible for providing feedback to the CEO/Dean and other administrators as appropriate and follows and works within patient privacy (HIPPA) guidelines.

4. The role necessitates meticulous oversight of caller and patient interactions, intake coordination, tracking, and follow-up during and after business hours. Upholding the highest standards of professionalism and courtesy when working with patients, constituents, and family members.

5. The position requires organizational expertise to ensure accurate and timely responses to inquiries

6. The Advocate also demonstrates an acute sensitivity to confidential information, strictly adhering to HIPAA guidelines, protocols, and regulatory requirements.

Other Information

Education Requirements:
* Associate's degree or equivalent combination of education and experience.
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* With an Associate's degree, requires at least one (1) year of of administrative/managerial experience for a director, vice-president or president of an organization or an equivalent combination of education and experience.
* With a high school diploma, requires three (3) years or more of administrative/managerial experience for a director, vice-president or president of an organization or an equivalent combination of education and experience.
Knowledge/Skills/and Abilities Requirements:
* Ability to work independently with sound judgment with carrying out tasks on behalf of the Office of the Dean/CEO and administration is required.
* Must be proficient in the EPIC system.
* Must have ability to multi-task and produce results at a very rapid pace at all times.
* Must be willing to be available after hours, evenings and weekends when contacted by the CEO/Dean, Executive Officer for External Affairs or other senior leadership.

Job Details

Legal Employer: STATE

Entity: Shared Services

Organization Unit: Governance and Ext Affairs

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

Salary Range: $ $32.27 per hour (Hiring Range)

This is a State position employed by UNC Health Care System.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [emailprotected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Patient Services Advocate

1 day ago

FastMed Winston-Salem, United States

Job Description · Job DescriptionAre you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at FastMed. · For the past 20 years FastMed has served as the front ...
Travel Respiratory Therapist

1 week ago

Host Healthcare Chapel Hill, United States

Job Description · Host Healthcare is seeking a travel Respiratory Therapist for a travel job in Chapel Hill, North Carolina. · Job Description & RequirementsSpecialty: Respiratory Therapist · Discipline: Allied Health Professional · Start Date: 06/24/2024 · Duration: 13 weeks · 3 ...
Registered Nurse

1 week ago

UNC Health Chapel Hill, NC, United States Full time

UNC Health is seeking a Registered Nurse (RN) Care Manager for a nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: Care Manager · Discipline: RN · Duration: Ongoing · 40 hours per week · Shift: 8 hours, days · Employment Type: Staff · Descr ...
Travel Respiratory Therapist

1 week ago

Host Healthcare Chapel Hill, United States

Job Description · Host Healthcare is seeking a travel Respiratory Therapist for a travel job in Chapel Hill, North Carolina. · Job Description & RequirementsSpecialty: Respiratory Therapist · Discipline: Allied Health Professional · Start Date: 06/24/2024 · Duration: 13 weeks · 3 ...
Registered Nurse

1 week ago

UNC Health Chapel Hill, NC, United States

UNC Health is seeking a Registered Nurse (RN) Acute Care for a nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: Acute Care · Discipline: RN · Duration: Ongoing · 36 hours per week · Shift: 12 hours, nights · Employment Type: Staff · Descri ...
Travel Respiratory Therapist

6 days ago

Host Healthcare Chapel Hill, United States

Job Description · Host Healthcare is seeking a travel Respiratory Therapist for a travel job in Chapel Hill, North Carolina. · Job Description & RequirementsSpecialty: Respiratory Therapist · Discipline: Allied Health Professional · Start Date: 06/24/2024 · Duration: 13 weeks · 3 ...
Audiologist

3 weeks ago

Demant Chapel Hill, United States

Who WE Are: · HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a sc ...
Medical Technologist II

1 week ago

UNC Health Care Chapel Hill, NC, United States

Description · Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. · Summary: · This position is eligible for our Clinical Laboratory Incentive Program. To learn mor ...
Registered Nurse

2 weeks ago

Dukehealth Chapel Hill, United States

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. · About Duke University Hospital · Purs ...
Registered Nurse

2 weeks ago

Dukehealth Chapel Hill, United States

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. · About Duke University Hospital · Purs ...
TASC Care Manager Orange County

2 days ago

Coastal Horizons Center Chapel Hill, United States

Job Title: TASC Care Manager Location: Orange County, NCHours: 40 hours/week, Full Time, M-F, ExemptCoastal Horizons Center, Inc. seeks a qualified Care Management professional for our TASC (Treatment Accountability for Safer Communities) Justice Services Intervention Program. We ...
Registered Nurse

1 week ago

UNC Health Chapel Hill, NC, United States

UNC Health is seeking a Registered Nurse (RN) Care Manager for a nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: Care Manager · Discipline: RN · Duration: Ongoing · 40 hours per week · Shift: 8 hours, days · Employment Type: Staff · Descr ...
Director of Membership

1 week ago

The Chamber | For a Greater Chapel Hill-Carrboro Chapel Hill, United States

Job Description · Job Description · Summary: · The Chamber for a Greater Chapel Hill-Carrboro is seeking an experienced and dedicated professional to play an essential role in growing The Chamber's member network and improving local business retention and success by recruiting ...
RN Clinical Nurse Hospice Services

3 weeks ago

UNC Health Care Systems Chapel Hill, United States

UNC Home Health is actively seeking a skilled and compassionate Clinical Nurse to join our team. In this role, you will have the opportunity to provide high-quality, compassionate healthcare services to our patients. UNC Health is committed to supporting teammates from recruitmen ...
Senior Manager, Business Development

3 weeks ago

Learfield Chapel Hill, United States

Tar Heel Sports Properties is Learfield's local, dedicated entity representing the University of North Carolina. In complete collaboration with the University, this team is committed to extending the affinity of the University's brand to businesses and corporations of all sizes l ...
Registered Nurse

1 week ago

UNC Health Chapel Hill, NC, United States

UNC Health is seeking a Registered Nurse (RN) PCU - Progressive Care Unit for a nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: PCU - Progressive Care Unit · Discipline: RN · Duration: Ongoing · 36 hours per week · Shift: 12 hours, flexib ...
Registered Nurse

1 week ago

UNC Health Chapel Hill, NC, United States

UNC Health is seeking a Registered Nurse (RN) PCU - Progressive Care Unit for a nursing job in Chapel Hill, North Carolina. · Job Description & Requirements · Specialty: PCU - Progressive Care Unit · Discipline: RN · Duration: Ongoing · 36 hours per week · Shift: 12 hours, flexib ...
Therapist

2 weeks ago

Pasadena Villa Outpatient Chapel Hill, United States

Why You Will Love Working With Us · At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. · Our teams foundation is client ce ...
Eligibility Specialist

4 weeks ago

UNC Health Care Chapel Hill, United States

Job Description · Description · Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. · Bilingual candidates are strongly preferred. · Summary: · Performs technica ...
Therapist

2 weeks ago

Pasadena Villa Outpatient Chapel Hill, United States

Why You Will Love Working With Us · At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. · Our team's foundation is client ce ...