Community Liaison - Palm Desert, United States - Bella Terra Home Health and Hospice of the Desert

Description

Life-Changing Service

Bella Terra Home Health and Hospice of the Desert is committed to providing comfort, compassion, and care to those we serve.

Whether at home or in a facility, we hope to enhance the quality of life for your loved one.

We are a dedicated team of local professionals focused on delivering personalized home health and hospice care with an emphasis on quality and excellence.

Bella Terra Home Health and Hospice of the Desert is growing and looking for experienced, compassionate Community Liaison to join our team As a Community Liaison with Bella Terra, you will have the opportunity to to advance your career while receiving strong compensation and excellent benefits.


JOB SUMMARY

The Community Liaison is responsible for establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and negotiating service contracts with managed care organizations, government agencies, and other payers.

DUTIES & RESPONSIBILITIES

• The Community Liaison develops and maintains relationships with physicians, discharge planners, case managers, social workers, and other health care professionals who utilize home care services by regularly scheduling and conducting visits to those referral sources in order to assist in identifying those patients who may be appropriate for home health services thereby increasing the number of clients served by the agency/market.
• Maintain current knowledge of agency/market trends, coverage criteria, and industry changes to ensure compliance with required regulations.
• Represent the agency at health fairs, mall shows, other community service functions, and participates in civic and/or community committees as requested.
• Continuously conducts market assessments and develops a comprehensive marketing plan designed to meet budgetary volume projections.
• Works with the Director of Operations to establish marketing techniques.
• Employs marketing and promotional initiatives to achieve budgetary volume projections.
• Establishes and maintains positive working relationships with current and potential referral and payer sources.
• Builds and monitors community, customer, and payer and patient perceptions of Peaceful Heart Hospice as a high quality provider of services.
• Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs.
• Maintains comprehensive working knowledge of Peaceful Heart Hospice markets including government agencies, major payer groups, key referral sources, and competitor's market positioning.
• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by Peaceful Heart Hospice.
• Monitors and reports cost effectiveness of marketing efforts.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the Community Liaison.

The employee may be requested to perform job-related tasks other than those stated in this description.


JOB REQUIREMENTS

• Bachelor's degree in Marketing, Business Administration, or related field preferred, but not required.
• At least three years of experience in health care marketing management preferably in home health care operations.
• Ability to market aggressively and deal tactfully with customers and the community.
• Knowledge of corporate business management.
• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• COVID19 Vaccination Required. Company will consider accommodations for disability

- and religious-based reasons.

• Covid19 Vaccine Required. Agency will consider accommodations for disability

- and religious-based reasons_


Why Bella Terra Home Health and Hospice of the Desert Home Health & Hospice?

Bella Terra Home Health and Hospice of the Desert
is part of the Cornerstone Group with about 75 home health and hospice agencies throughout the country.

While we are part of a large family, we operate as a local team.

We understand we are nothing without great employees It is through our team's dedication to deliver life changing service that we become the "provider of choice" in the community that we serve.

Join a culture of high performers who are on a mission to create the best Home Health and Hospice agency in the Coacehlla Valley


What makes us unique? At Bella Terra Home Health and Hospice of the Desert, we foster an environment where clinicians and staff members have an unprecedented level of freedom to create and implement the programs that will best serve their patients and comm