Customer Service Representative - Riverview, SC, United States - Apex Ventures

Apex Ventures

Verified Company

Riverview, SC, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

TIER Mobility is the leading shared micro-mobility provider in Europe, dedicated to revolutionizing transportation for the better.

Our mission is to provide people with a range of shared, light electric vehicles, including e-scooters, e-bikes, and e-mopeds, all powered by our proprietary Energy Network.

By offering these options, we aim to reduce cities' reliance on cars. Our company was founded in 2018 by Lawrence Leuschner, Matthias Laug, and Julian Blessin.

We are headquartered in Berlin and currently operate in over 190 cities across 20 countries in Europe and the Middle East.

Our focus is on providing the safest, most equitable, and most sustainable mobility solution, and we have been climate neutral since 2020.

Position:
Full-time permanent employee

This is a hybrid work from home/office role, based in Berlin

THE ROLE AND YOUR IMPACT AT TIER

You have excellent written and verbal communication skills and can consistently provide highquality responses and empathetic support to customers.
You take ownership in resolving and deescalating customer issues and work closely with internal and external customer support teams.
You actively participate in projects to improve support processes.
You analyze customer contacts to identify trends and provide feedback to relevant teams for improvement.
You serve as a role model for excellent customer service, displaying good judgment, a positive work ethic, and strong interpersonal skills.

**YOU'LL FIT GREAT WITH THESE SK