- Provide level 1 technical support to the Contact Center.
- Duties will involve: password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.
- Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.
- Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
- Participate in the design and implementation of enterprise-wide technical projects, ensuring delivered solutions meet identified requirements.
- Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology.
- Understand and comply with all departmental policies and procedures for incidents, requests, changes, problems and systems management.
- Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems; occasionally work extended hours and/or nights and weekends.
- Coordinate vendor support of assigned hardware/software/systems/services.
- 2+ years of relevant work experience
- Active Directory 2012 R2 (required; will be responsible for day-to-day setting up accounts. We are looking to automate some of these processes so anyone who has been involved with automating is preferred. Enterprise environment experience also a plus.)
- Group Policy management (required)
- Google Apps experience
-
Technical Support Specialist
21 hours ago
Comal Independent School District New Braunfels, United StatesPrimary Purpose: · Installs, diagnoses, tests, and maintains computers and other equipment used in the network infrastructure and provides technical support to the end users. · Education/ Certification: · High School Diploma or GED supplemented by specialized training in micro ...
-
Software Technical Support Specialist
5 days ago
Zoho New Braunfels, United StatesZoho Corporation | Temporary · **Software Technical Support Specialist** · New Braunfels, United States | Posted on 02/04/2022 · {{getI18n("")}} {{getI18n('')}} {{getI18n(data[0].applynow)}} · But as much as we love building beautiful software, we think our people and company ...
-
IT Support Specialist
21 hours ago
Hays County, TX San Marcos, United StatesSalary : $62, $67,914.00 Annually · Location : San Marcos, TX · Job Type: Full-Time Regular · Job Number: · Department: Information Technology · Opening Date: 04/10/2024 · Description · Essential functions, as defined under the Americans with Disabilities Act, include the r ...
-
behavior support specialist
5 days ago
Talent at Upbring Canyon Lake, TX , USA, United StatesAbout Upbring · At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can't speak for themselves. We are a family who values innovation, empathy, pati ...
-
Technical Support Specialist
2 days ago
Parlevel Systems San Antonio, United StatesParlevel is known for our combination of innovative technology and our customer service approach. We are looking to expand our team with people who share our energy and enthusiasm for creating the best experience for our customers. · You will be joining our Support Specialist tea ...
-
RMF Support Specialist
2 days ago
Hamdan Resources San Antonio, United StatesJob Description · Our client is seeking an RMF Support Specialist to join their team. This is a hybrid role in San Antonio, TX. · ResponsibilitiesWork closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful so ...
-
Customer Support Specialist
21 hours ago
MILLENNIUMSOFT San Antonio, United StatesPosition : Customer Support Specialist · Location : San Antonio, TX · Duration : 12 Months contract · Total Hours/week : 40.00 · Client: Medical Devices Company · Level Of Experience: Entry Level · Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only) · Job Descr ...
-
operational support specialist
6 days ago
BrightSpring Health Services San Antonio, United States· OPERATIONAL SUPPORT SPECIALIST · Job Locations · US-TX-SAN ANTONIO | US-TX-AUSTIN | US-TX-BEAUMONT | US-TX-HOUSTON | US-TX-CORPUS CHRISTI · ID · Line of Business · ResCare Community Living · Position Type · Full-Time · Our Company · ResCare Community Living · Overview · Join ...
-
Behavior Support Specialist
2 days ago
TX-STAR Speech Language Services San Antonio, United StatesJob Description · Job DescriptionTX-STAR Speech Language Services has been serving school districts since 2010 and has serviced over 40 school districts and a multitude of other agencies. Our staff are highly trained and have experience in educational environments, and more speci ...
-
Audit Support Specialist
1 day ago
Hamdan Resources San Antonio, United StatesJob Description · Our client is seeking an Audit Support Specialist that will work closely with project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. This is a hybrid role in San Antonio, TX. · Res ...
-
Technical Support Specialist
4 hours ago
FUJITSU FRONTECH NORTH AMERICA INC San Antonio, United StatesJob Description · Job DescriptionFujitsu Frontech North America Inc./Fulcrum Biometrics, Inc. · Job Posting · Technical Support Specialist · Full Time - Regular · San Antonio, TX, US · Pay Rate: The starting base pay for this role is USD $20.00 per hour. The actual base is depen ...
-
Desktop Support Specialist
1 day ago
Bridgehead IT San Antonio, United StatesJob Description · Job DescriptionSalary: · Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer. · Position Summary · The Onsite Desktop Support Specialist is responsible for delivering on-site technical support to clients. Their key ...
-
Field Support Specialist
4 days ago
RXSIGHT INC San Antonio, United StatesJob Description · Job DescriptionDescription:RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The compan ...
-
Technical Support Specialist
1 day ago
Infojini Inc San Antonio, United StatesJob Description- · Under general supervision, is responsible for performing technical software and hardware installation/support and informal training on hardware and software use in response to customer requests. · Follows established procedures for performing configuration cha ...
-
Network Support Specialist
1 day ago
University Health San Antonio, United StatesPOSITION SUMMARY/RESPONSIBILITIES · Responsible for providing daily tier 2 technology and productivity-tool support, both desk side as well as over the telephone. Responsible for providing additional expertise beyond the help desk call center and hardware technicians by integra ...
-
Community Support Specialist
2 days ago
Simple Steps LLC Bulverde, United StatesJob Description · Job DescriptionCOMMUNITY SUPPORT SPECIALIST · PART-TIME UP TO 10 Hours per week with a potential to increase hours due to the Veteran needs · Simple Steps, LLC currently has a Community Support Specialist position open in the Tucson, AZ area. · PREFERRED Knowled ...
-
Technical Support Specialist
2 days ago
Infojini San Antonio, United States*Job Summary* · Under general supervision, is responsible for performing technical software and hardware installation/support and informal training on hardware and software used in response to customer requests. · Follows established procedures for performing configuration chan ...
-
Desktop Support Specialist
2 days ago
Hcltech San Antonio, United StatesRequirementsMinimum Bachelor Degree; with a technical major, such as engineering or computer science OR 2+years of experience in Help Desk or Desk Side Support positions with a high school diploma.Experience with Cleanroom protocols and procedure (preferred)Technical skills:Exper ...
-
Cyber Support Specialist
2 days ago
Top Stack San Antonio, United StatesJob Description · Job DescriptionThis role will be supporting the Persistent Cyber Training Environment (PCTE) platform. · This person will be leading the help desk team as a Tier lll engineer, providing IT support and ensuring that the solutions align with the strategic objectiv ...
-
Technical Support Specialist
3 days ago
Infojini San Antonio, United StatesJob Description · Job DescriptionJob Description- · Under general supervision, is responsible for performing technical software and hardware installation/support and informal training on hardware and software use in response to customer requests. · Follows established procedures ...
IT Support Specialist - New Braunfels, United States - TaskUs
Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
At TaskUs we look for individuals who are constantly striving for excellence in both their personal and professional lives. Our rapid growth demands high performance, and we're proud to say that we have a talented and motivated team along for the ride. If you're looking for a new challenge or just want to be a part of something historic, join us. Let's change the way the world works.
We're looking for an IT Support Specialist to provide baseline technical support to our Teammates in our contact center. You will responsible for level 1 support, basic systems administration for Microsoft Active Directory; DNS/DHCP systems; server and desktop operating systems; file and print management systems; messaging/collaboration systems; system and data backup/recovery. Works with other IT staff in the US and abroad. Will work with vendors to design, implement, operate and support assigned systems.
Responsibilities (including, but not limited to):
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people.
TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
TaskUs currently has over 30,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal opportunity employer.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL
