Jobs
>
Austin

    Associate, Client Services - Austin, United States - CoreLogic

    CoreLogic
    CoreLogic Austin, United States

    3 weeks ago

    Default job background
    Description

    At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

    CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

    Job Description:

    Embrace a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Contact Center Customer Care Associate with CoreLogic. Your role within our team is pivotal, serving as a vital link between our clients and their valued customers. With a genuine commitment to delivering service excellence, you'll find inspiration in overcoming challenges that tap into your remarkable attention to detail and critical thinking prowess. As the welcoming face of our company, you exhibit professionalism in every customer interaction, prioritizing their satisfaction above all. Your keen ear captures the intricacies of issues, and your innovative solutions and proactive anticipation of additional inquiries set the stage for exceptional customer experiences. Employing a range of communication platforms, including telephones, email, and chat, you adeptly connect with customers to provide resolutions and foster positive engagements. In this role, your unwavering positive attitude and adept communication skills, expressed with clarity and ease, are the cornerstones of your success. Our commitment to nurturing a culture of continuous learning enables you to flourish and achieve your utmost potential.

    JOB DUTIES

    • Manages inbound inquiries on behalf of client, acting as an extension of our client
    • Acts in a professional and appropriate manner while assisting with a resolution of the issue/question
    • Builds product and process knowledge to effectively interact with customers, within business guidelines
    • Identifies customers' needs, research using various systems, utilizes tools to interpret and analyzes data
    • Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)
    • Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate
    • Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate
    • Actively and accurately documents discussions of inquiries and leverage internal tools/process for next-level resolution needs
    • Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels
    • Escalates issues according to business processes and timelines
    • Meets personal/team production metrics and quality targets
    • Must adhere to strict schedule and meet attendance guidelines.
    Job Qualifications:

    JOB QUALIFICATIONS
    • High school diploma, GED or equivalent required; college degree preferred
    • 1+ years of experience in an applicable customer support role required, or relevant education in lieu of experience
    • Tax/banking/mortgage/real estate Industry experience preferred
    • Contact Center experience is a plus
    • Has a passion for service excellence
    • Strong written and verbal communication skills along with excellent customer service and active listening skills
    • Strong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to change
    • Strong computer skills to retrieve, query, update systems using multiple screens simultaneously
    • Organization and time management skills to operate effectively in a fast paced, high volume environment
    • Typing ability of 35wpm+
    • Demonstrated knowledge of and experience with Microsoft suite/products preferred
    • Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail
    • Ability to identify customer issue and identify appropriate task
    • Must successfully adhere to schedule, attendance and required deliverables/deadlines
    • Demonstrates patience and empathy and have the ability to work collaboratively with others
    Annual Pay Range:
    32, ,480 USD

    CoreLogic benefits information can be found here: Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

    CoreLogic's Diversity Commitment:

    CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

    EOE AA M/F/Veteran/Disability:

    CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

    Please apply on our website for consideration.

    Privacy Policy -

    By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.

    Connect with us on social media Click on the quicklinks below to find out more about our company and associates.
  • Solarus Medical

    Client Service

    2 weeks ago

    Solarus Medical Austin, United States

    COMPANY OVERVIEW: Solarus Medical is an 18-year old HME/DME company that specializes in serving the needs of Pediatric clinics providing nebulizers to support children's with serious breathing conditions. WE HAVE A GREAT CULTURE A family owned business with high quality people, a ...

  • Unrivaled Group

    Client Services Coordinator

    2 weeks ago

    Unrivaled Group Austin, United States

    Posted: February 5, 2024- Location: Austin, TX · - Reports to: VP of Client Services · - Salary: Based on experience · **Ready to apply?**: · **Role Description**: · As an Account Coordinator at our agency, you will be part of a talented team of Client Services leaders developing ...

  • AccentCare, Inc.

    Client Service Coordinator

    3 weeks ago

    AccentCare, Inc. Austin, United States

    Overview: · **Why You'll Love Being a **Client Service Coordinator at AccentCare** · Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. · When ...

  • Edelman Financial Engines

    Client Service Associate

    2 weeks ago

    Edelman Financial Engines Austin, United States

    **Client Service Associate** · At Edelman Financial Engines, we believe everyone deserves to move their financial life forward · We know that assets have the power to fund goals. Those numbers represent individual lifetimes filled with hard work and dreams for our clients and gen ...

  • Marquee Event Group

    Client Services Representative

    2 weeks ago

    Marquee Event Group Austin, United States

    : · Client Services Representative (CSR) · Interested in growing your career in the event industry? Marquee Event Rentals is the premier Event Rental Company. Marquee combines great people and products to provide our customers with more event expertise and the deepest inventory i ...

  • AccentCare

    Client Service Coordinator

    2 weeks ago

    AccentCare Austin, United States

    **Why You'll Love Being a Client Service Coordinator at AccentCare** · Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. · When you join Accen ...

  • HilltopSecurities

    Client Service Associate

    3 weeks ago

    HilltopSecurities Austin, United States

    HilltopSecurities Inc., a member of the FINRA and SIPC, is a wholly owned subsidiary of Hilltop Holdings. HilltopSecurities Independent Network (HTIN) is a brokerage firm, which provides a home for independent representatives. We offer and support a broad range of customer servic ...

  • Financial Advisory Office of William Everly, CFP

    Client Service Specialist

    3 days ago

    Financial Advisory Office of William Everly, CFP Austin, United States

    **Client Service Specialist** · The client service specialist is responsible for the operations and marketing of the practice. Duties for this position include (and not limited to): · **Key duties**: · - Manage the calendar(s) of the practice. Set appointments for all client and ...

  • Mission Wealth Management LP

    Client Service Representative

    2 days ago

    Mission Wealth Management LP Austin, United States

    As a Barron's Top 100 RIA firm and voted _Best Places to Work_ by Fortune, Pacific Coast Business Times, Inc (Best Workplaces), and Investment News, Mission Wealth is hiring a dynamic **Client Services Representative** to join our high-performing Operations department. This is an ...

  • LPL Financial

    Client Service Associate

    1 week ago

    LPL Financial Austin, United States

    Would you like to help people improve their financial wellbeing and build wealth for their future while growing financial advisors' businesses? Are you solution-oriented and passionate about delivering results? If so, LPL Financial is the place for you · LPL Financial (Nasdaq: LP ...

  • Ascensus

    Manager-retirement Client Services Training

    2 weeks ago

    Ascensus Austin, United States

    **Section 1: Position Summary** · Responsible for managing a team of Client Services coaches. Responsible for implementing a Learning and Development and associate onboarding strategy that will lead to increased client satisfaction, client retention and a positive associate exper ...

  • TikTok

    Client Services Specialist, na Smb

    3 weeks ago

    TikTok Austin, United States

    Responsibilities · About Us · TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berl ...

  • Adlucent

    Digital Marketing Specialist client Services:

    2 weeks ago

    Adlucent Austin, United States

    Are you the Marie Curie of spreadsheets, a virtuoso of organization, and an ever-curious innovator? Do you enjoy delving into numbers, solving problems, conducting experiments, and communicating ideas based on your findings? Can you seamlessly switch between collaborative brainst ...

  • Senior Access

    Client Service Coordinator

    2 weeks ago

    Senior Access Round Rock, United States

    Job Description: Client Service Coordinator · Function: The Client Coordinator, under the direction of the Executive Director, coordinates the activities of clients and assists in achieving goals of the organization · Reports to: Executive Director · Duties and Responsibilities: ...

  • Firehouse Animal Health Center Round Rock

    Client Service Coordinator

    3 weeks ago

    Firehouse Animal Health Center Round Rock Round Rock, United States

    **Description** · **Client Service Coordinator (CSC)** · **Rate: $15-$23 per hour** · Firehouse Animal Health Centers is looking for Client Service Coordinators to join our team. · Firehouse is a full-service veterinary hospital that provides comprehensive veterinary care, unpara ...

  • REAP Financial

    Client Service Administrator

    3 weeks ago

    REAP Financial Austin, United States

    Client Service Administrator · Are you looking for an opportunity to utilize superior client service skills and work one-on-one with client's daily? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior administrative support, we ...

  • REAP Financial

    Client Service Administrator

    3 weeks ago

    REAP Financial Austin, United States

    Client Service Administrator · Are you looking for an opportunity to utilize superior client service skills and work one-on-one with client's daily? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior administrative support, we ...

  • Meletia Agency

    Client Services Representative

    2 weeks ago

    Meletia Agency Austin, United States

    Job Description · Job DescriptionCompany Overview:Meletia Agency - [ A Symmetry Financial Group Agency] is a leading provider of insurance products dedicated to serving the needs of individuals and businesses across [specific region or nationwide]. We specialize in [types of insu ...

  • AccentCare

    Client Service Coordinator

    3 weeks ago

    AccentCare Austin, United States

    Overview: · Why Youll Love Being a Client Service Coordinator at AccentCare · Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. · When you ...

  • AccentCare

    Client Service Coordinator

    2 weeks ago

    AccentCare Austin, United States

    Overview: · Why Youll Love Being a Client Service Coordinator at AccentCare · Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. · When you ...