Assistant SPA Manager - Mount Pleasant, United States - The Woodhouse Day Spa - Charleston

The Woodhouse Day Spa - Charleston

Verified Company

Mount Pleasant, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits:

Employee discounts
Free food & snacks
Free uniforms
Training & development
Wellness resources
Flexible schedule
Paid time off

The Assistant Spa Manager is responsible for the daily organization and management of the guests, schedule, inventory and Hospitality Team.

The Assistant Spa Manager is responsible for training the team members on all their job responsibilities and ensuring that the performance of their duties is held to the proper standards as set forth in the operations manual.

Responsibilities:

Assist in the interviewing process for the Hospitality Team
Organize front desk training upon hiring and ensure they meet expectations and follow all policies
Coordinate Hospitality Team schedules and review time punches to minimize discrepancies and overtime
Review daily guest schedule and ensure it is maximized with mínimal gaps
Track and monitor monthly sales performance of Hospitality Team and set daily Retail to Service sales goal
Create quarterly team meetings and agenda
Perform corrective actions when team members do not meet expectations
Address guest's positive and negative feedback immediately with the Spa Manager and Employee.
Perform a daily review of the Ratings Control Panel within Meevo
Inform Spa Manager of any closeout discrepancies
Ensure guest experience is met and exceeds satisfaction by completing and filling out Guest List daily.
Perform duties of Spa Coordinator and or Spa Concierge when needed
Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance Standards
Abide by all protocols set forth by THE WOODHOUSE SPAS CORPORATION