- User account creation, maintenance and closure
- Issuing equipment, inventory management, organise deliveries and shipments
- First line technical support: triaging issues, gathering information, resolving tickets
- Desk configuration and AV set up for meetings and events
- Managing escalation or delegation to senior team members or wider Tech and Product departments
- We create flexible career and development paths, with opportunities to gain a wide range of transferable skills.
- We've created comprehensive onboarding and training programmes and in the first 2+ years there is access to our Associate Training Programme, Client Engagement Programme, Emerging Leaders Programme, D&I Awareness course, Breaking Bias course, Manager training Programme and Mentoring Programmes run by our Executive Leadership Team.
- We also provide a Personal Development Allowance to the value of $1150 per year, which can be used for any learning programmes you feel would be beneficial for you.
- A variety of insurance plans
- Health coverage by Empire Blue Cross Blue Shield - Medical Insurance, Dental insurance and Vision plan
- A personal HSA (Health Saving Account) and Medical FSA (Flexible Spending Account)
- Mental health subscription to focus on your mental wellness with free coaching sessions, online therapy sessions and meditation resources
- Monthly social events
- In-office perks, including snacks, weekly lunches, coffee, tea and drinks
- 401K matching upto 5% of your base salary
- People Development Allowance to help you in your role or in your wider career aspirations
- Life insurance
- A long term disability policy
- An Employee Assistance Program
- Dependent Care FSA
- Pet Insurance
- 2 annual volunteer days - so you can help a charity or good cause of your choice
- 2 personal days - for when life throws you a curveball
- Summer Fridays - so you have more time to enjoy the weather
- Work from Anywhere - visit family or extend your holiday by working abroad in approved countries for up to one month each year
- Savings on hotel stays worldwide
- Gift cards for major retailers including Amazon and H&M
- Donations to charities
- And more
-
Support Engineer
4 days ago
Mitchell Martin Inc. New York, United StatesJob Title: Support Engineer · Position Type: Contract (W2)* · Duration: 12+ Months · Locations : New York NY · Skills Required: · • Bachelor's degree in computer science, information technology or a relevant experience. · • 3+ Years' experience in a 1/2 Line IT Support Role. · • ...
-
Support Engineer
1 day ago
Reveal Media USA New Jersey, United StatesJob Title: Support Engineer · Department: Service Delivery · Location: New Jersey Office / Hybrid · Country: U.S. · Level: Individual Contributor · Reports To: Technical Account Manager U.S. /Dotted line to Global Head of Service Delivery U.K. · Contract Type: Permanent / Full Ti ...
-
Support Engineer
1 day ago
Artemis Talent Group Ltd New York, United StatesSupport Engineer · Location: New York · Salary: Up to $130,000 · Skills: Application Support, Support Engineer, SQL, Linux, Python, VBA, AWS, OTC, Derivatives, ETD, Interest Rate Swaps, XML · Artemis Talent are working with a global software vendor servicing clients in the Financ ...
-
IT Support Engineer
1 day ago
Atlas Search New York, United StatesOur client is a leading global investment bank. They are looking for a highly motivated support engineer to join our investment banking technology team for a six-month assignment. The candidate will have a strong technical background with a focus on supporting critical systems an ...
-
Support Engineer
4 weeks ago
ApTask New York, United StatesAbout Client: · The Client is a renowned multinational technology company which has grown to become one of the world's most influential and successful companies in the field of software development, computer hardware, and related services. · The Client's primary focus revolves ar ...
-
IT Support Engineer
4 days ago
Atlas Search New York, United StatesJob Description · Job DescriptionOur client is a leading global investment bank. They are looking for a highly motivated support engineer to join our investment banking technology team for a six-month assignment. The candidate will have a strong technical background with a focus ...
-
IT Support Engineer
1 week ago
Handshake New York, United StatesEveryone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized o ...
-
IT Support Engineer
1 week ago
Anthropic New York, United StatesAbout Anthropic · Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and busin ...
-
IT Support Engineer
1 week ago
Celonis GmbH New York, United StatesWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join ...
-
Desktop Support Engineer
1 day ago
IntePros New York, United StatesIntePros is excited to partner with a Fortune 200 Investment Banking and Financial Company in helping them identify a Desktop Support Engineer for a critical engagement in New York City. · Desktop Support Engineer role: · Monitor, support, repair, and maintain computer equipment, ...
-
MAC Support Engineer
2 days ago
eTeam Inc New York, United StatesMaintain post-production endpoints (Macs and PCs), both remote and on-location · Act as front-line contact for troubleshooting and technical diagnosis · Address incoming customer incidents and requests in ServiceNow and Jira · Provide assistance to editors, engineers and conte ...
-
Technical Support Engineer
2 days ago
Mitchell Martin Inc. New York, United StatesTitle: Technical Support Engineer · Job Type: Contract-to-Hire · Location: New York, NY (Onsite 5 Days/Week) · We are recruiting on behalf of our client, a Major Medical Center, for a Contract-to-Hire Position. · My company, Mitchell/Martin Inc., handles the recruiting for this c ...
-
Technical Support Engineer
6 days ago
INSPYR Solutions New York, United States Direct PlacementTitle: Technical Support EngineerLocation: New York, NYDuration: Direct Hire · Salary: $140K – 180K · Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. · Job Summary: · Technical Support Engineer to join our Information Technology team providing technic ...
-
Technical Support Engineer
1 week ago
STAND 8 New York, United States Full timeSTAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world · We are currently seeking a skilled Technical Support ...
-
Technical Support Engineer
4 days ago
Jesica New York, United StatesAbout: · Jesica is a recruiting agency that utilizes AI to source, screen and match candidates to right career opportunities. We work on behalf on our clients who are actively seeking qualified candidates to these roles. If you are a candidate either actively looking or just brow ...
-
The Cypress Group New York, United StatesJob Description · Job DescriptionOur client is a leading financial services organization headquartered in New York City with additional offices around the globe. They are currently looking for several IT Desktop Support Engineers to assist front and back office staff across vario ...
-
Maintenance Engineer and Fleet Support
4 weeks ago
Cyient New York, United States Full timeDescription · Potential work locations – US North-East (Boston, New York City, Washington DC, New Castle and Philadelphia). · Duration : 12 months · Responsibilities : · Within the Maintenance Project, the on-Site support engineers are responsible for: · During dynamic validatio ...
-
Pre-Trade IT Support Engineer
2 weeks ago
New Millenium Consulting New York, United StatesJob title: Pre-Trade IT Support Engineer · Job type: Contract long-term · Job Location: New York, New York (hybrid- 3 days/ week) · A global investment bank is seeking a Pre-Trade IT Support Engineer. The Global Markets Pre-Trade IT team is responsible for providing Global Macro ...
-
Senior Application Support Engineer
1 day ago
TNT Staffing New York, United StatesOur client is looking for an Application Support Engineer, level 3 Office 365, with the following: · Application Support Engineer · The Application Support Engineer will be responsible for supporting, designing, implementing, and managing institution-wide collaborative tools and ...
-
Product Support Engineer
4 weeks ago
Bradford White New York, United StatesProduct Support Engineer · About the Company: · Throughout a history dating back to 1881, Bradford White Corporation has been manufacturing some of the most high-performing, technologically advanced, and energy-saving products to the world market. While many manufacturers conti ...
Desktop Support Engineer - New York, United States - Third Bridge
Description
Job Description
Job DescriptionCompany DescriptionThird Bridge is a market-leading investment research firm. We provide integrated solutions for the world's top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1500 employees located across ten offices.
Job DescriptionWhat will you do?
As Third Bridge's Desktop Support Engineer, you'll play a vital role to keep our business running smoothly Providing first line support within our Tech Success team, you'll fix all technology issues that our employees may face. You'll deliver excellent customer service whilst responding to tickets raised within the office, from remote workers, and supporting our other locations around the globe.
Some of your responsibilities will include:
Working from within our New York office, you'll be a friendly face in the team, that is welcoming and supportive, translating technical fixes into easy to understand steps for all employees with their individual requirements and varying levels of technical knowledge.
Third Bridge is a fast paced and changing environment, striving for continuous improvement. This also brings opportunities to grow and develop whilst contributing to our company goals. You'll receive full training and ongoing support from your team. Whilst this is an initial 12 months fixed term contract there is a possibility for extension, and you will be entitled to all the benefits described below.
QualificationsWhat will you bring?
"How can I help?"
If you're asking this throughout your day, then you're already on your way to success in this role. As well as being technically minded, perhaps with some first line support in your work history, you also recognise what great customer service is. With experience you've gained from hospitality, retail or a service industry, you put your customer first, going above and beyond to resolve their issues, and you don't stop until they're fixed.
You're bringing your can-do attitude, learning a lot, and applying it quickly. You're organised: understanding how to prioritise tickets and manage your time. You show patience when explaining solutions, translating technical steps into every-day language, and persevering when things don't work out or you're not understood the first time.
Your CV should showcase any experience of the responsibilities described. About 90% of our business runs on Macbooks, so if you know your way around a Mac then this will be a big advantage to your application. But if you learn quickly and are called on by family and friends to sort out laptops, desktops, iOs and android phones, then we'd like to hear from you.
Additional InformationHow will you be rewarded?
Base Salary - $60,000 plus benefits and bonus.
15 days of vacation (which increases to 20 days after 2 years of service) plus US Holidays
We're very supportive of your career development here in Third Bridge:
We also focus on your health and wellbeing:
Your future and family is important to us, so we offer:
As well as looking at your work-life balance:
And finally, real-time rewards which concentrate on outstanding performance and teamwork using our colleague-to-colleague recognition programme. Watch your points grow and spend them on:
To find out more about the benefits you will receive, follow the link below and select your local office:
The successful candidate must, by the start of the employment, have permission to work in the country they are applying.
We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.
