Customer Service Representative - Bryan, United States - Farmers District 31

Farmers District 31
Farmers District 31
Verified Company
Bryan, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

We are looking for a charismatic and positive individual to greet visitors when they come to the office or handle their inquiries on the telephone.

Main Job Tasks and Responsibilities
- answer, screen and direct telephone inquiries
- take efficient messages and relay when necessary
- greet and direct visitors entering organization
- handle queries from the public and customers
- monitor visitor access and maintain security awareness
- provide general administrative support
- other duties as assigned by Agency Owner


Salary:
$11.00 per year


Benefits
Annual Base Salary Based on Experience

Hands on Training

Mon-Fri Schedule

Evenings Off


Responsibilities Responsibilities**:


  • Cross-Sell existing customers additional products and services by asking fact finding questions and providing solutions.
  • Work the front lines of customer service to generate the very first positive impression clients get about our agency
  • Handle customer inquiries and complaints
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Learn our products, services, and worldclass business techniques with our training

Requirements:


  • Possess an upbeat, positive and enthusiastic attitude.
  • Proficiency to multitask, followthru and followup.
  • Excellent Communication/interpersonal skills.
  • Professional phone etiquette.
  • Be able to obtain or currently possess a Property & Casualty insurance license.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Ability to obtain or possess an active Life & Health Insurance license.
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