- Directly responsible for driving customer account performance against plan, including customer KPIs, top-line sales, profit, pricing strategies, and new service sales.
- Establish business relationships across all levels of the customer's organization, aligning with our own enterprise employees from account coordinators to key executives.
- Lead strategic engagement with key customers for feedback on customer service, project management, communication, and operational performance.
- Develop and deploy strategic account plans, host business reviews, and manage account budgets.
- Establish business performance measures; lead cross-functional teams in executing priorities and provide direction for modifying work plans or implementing contingency plans as business conditions change.
- Successful completion of a CRST background check and drug screen is required.
- High school diploma or GED is required.
- 5 years of customer-facing transportation logistics experience.
- Experience with managing executive-level relationships.
- Experience putting together deal teams and selling complex transportation solutions.
- Strong sales background with a deep understanding of customer development:
- Proven ability to own relationships with clients.
- Skilled in identifying opportunities and creating demand.
- Capable of developing unique solutions to meet client needs.
- CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees.
- We're family-owned. We're dedicated to building on our founder's legacy to make CRST the transportation solution.
- CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives
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Strategic Account Manager - Cedar Rapids, United States - CRST Expedited, Inc.
Description
Job Description
Job DescriptionCorporate Overview: CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.
Division: CRST Capacity Solutions brings together our Flatbed, Integrated, and Expedited services. Fully managed asset-based transportation that includes long haul, drayage, short-haul regional, and time-sensitive freight augmented by our expansive third-party carrier network and power-only capabilities.
Job Title: Strategic Account Manager
Location: Onsite in Cedar Rapids, IA (1332 Edgewood Rd SW, Cedar Rapids, IA 52404)
Job Schedule: Monday-Friday (8:00 AM-5:00 PM)
Job Summary: We are seeking a highly skilled and experienced Strategic Account Manager to join our team. The ideal candidate will have a proven track record in managing executive-level relationships, assembling deal teams, and selling complex transportation solutions. This role requires a strong focus on customer development, creating demand, and driving customer account performance against plan.
Day in the Job Preview: As a Strategic Account Manager, your day involves driving customer account performance through strategic engagement, developing account plans, managing budgets, and leading cross-functional teams to meet business performance measures.
Essential Duties/Responsibilities:
Job Requirements:
Ideal Experience & Skillset:
Did You Know?
CRST Core Values: Safety is at the core of all we do | Integrity in every decision and action | Commitment to the success of employees, customers, agents, contractors, and communities.
EEO Commitment: All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Hiring Notice: Offers of employment are contingent upon successful completion of a background check, drug test, and MVR (if applicable).
