Director of Infrastructure Support, Tgi - Brooklyn, United States - Tgipower Llc

Tgipower Llc
Tgipower Llc
Verified Company
Brooklyn, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title:
TGI Director of Infrastructure Support

Responsibilities:


  • Excellent written and verbal communications skills.
  • Excellent troubleshooting skills, able to follow instructions.
  • Strong documentation skills and creating standard operating procedures.
  • Handle multiple priorities and react with appropriate urgency to situations and events that require quick responses.
  • Serve as the primary point of contact for escalated technical issues and complex user inquiries.
  • Promote and encourage a "one team" attitude at all levels internally and externally.
  • Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
  • Assist team members in resolving technical issues efficiently while adhering to service level agreements (SLAs).
  • Ensure performance metrics are met or exceeded.
  • Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns.
  • Simulates and recreates user issues to resolve operational difficulties.
  • Recommends system modifications, if required, to reduce user problems.
  • Extremely Service oriented.

Technical Skillset:


  • Windows Server 2012/2016/2019/202
  • Active Directory User Account Management (Account Provisioning and Off-Boarding), Group Management, Permissions, and Security Policy Management.
  • Exchange & Office 365 Account Administration Troubleshooting.
  • Phone Systems and VOIP Support
  • MFA Administration and Troubleshooting.
  • Network Troubleshooting, Troubleshooting of Internet Connectivity.
  • Network Appliances: Firewalls, Routers, Managed Switches, and Wireless
  • Desktop Operating Systems: Windows 10 and 11, Common Desktop Applications (e.g., MS Office, Adobe, Printers, Scanners etc.)
  • LAN/WAN, DNS, DHCP, Group Policy, Domain Controllers, Wireless Network Configuration & Troubleshooting.
  • Virtualization with Microsoft Hyper-V and/or VMWare experience

Job Type:
Full-time


Salary:
$100,000 - $110,000


Benefits:
Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)


Schedule:
Monday to Friday


Work Location:
In-person (120 3rd St, Brooklyn, NY 11231)


EEO Statement
We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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