Customer Service Representative - Chicago, United States - EFC International

EFC International

Verified Company

Chicago, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Overview:

EFC International is a globally recognized leader in providing engineered fastener solutions and industrial components to a wide range of industries.

With over four decades of experience, we have established ourselves as a trusted partner for businesses seeking innovative solutions to their fastening challenges.

Essential Duties and Responsibilities:

Identify and assess customer needs to achieve satisfaction and build sustainable relationships.
Respond to customer requests promptly and efficiently, providing appropriate solutions and alternatives.
Handle customer complaints, follow up to ensure resolution, and provide exceptional service.
Enter new customer data and update sales data in the computer database.
Prepare quotations for customers upon request and distribute them appropriately.
Confirm scheduling and order changes with customers, updating them with status updates as needed.
Investigate and resolve customer problems with deliveries and process return requests for defective material.
Assist customers and arrange payment terms with accounting approval.
Enter orders into the computer system accurately to prevent errors and omissions.

Education/Experience:

Associate's degree or equivalent from a twoyear college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Computer Skills: