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    Office Assistant - Auburn, United States - The Panther Group

    The Panther Group
    The Panther Group Auburn, United States

    3 weeks ago

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    Contract To Hire
    Description
    The Panther Group is seeking
    Office Assistant for our client in Auburn, MA.


    Office Assistant

    Position Job Summary:


    An All-Electronic Toll (AET) Office Assistant / Image Review Clerk's task is to be able to properly identify vehicle license plate data for all United States jurisdictions, US Territories, Canadian Provinces and those on US Government vehicles.

    The Image Review Clerk will have an understanding of the Business Rules that apply to Image Review as well as the different escalation processes for identifying images, understand trip and tolling transactions, including v-tolls, exception handling and what part Image Review plays in the successful billing of toll road transactions.

    As background the Image Review clerk will also have an understanding of the differences between Optical

    Character Recognition (OCR), Automatic License Plate Read (ALPR), Fingerprinting, the make-up of a license plate as well as plate mask templates and how they are used in the Customer Service Center (CSC).


    Essential Duties and Responsibilities:

    • Correctly identify license plate images in accordance with the Customer Service Center Business Rules.
    • Be familiar with the contents of the License Plate Guidebook and its use to determine license plate jurisdiction, prefixes, suffixes, special characters, stacked characters, alphanumeric characters, and plate types.
    • Reject any unreadable image by providing the correct Reject Reason Code and not to reject or skip any image that is human readable.
    • Be accountable to maintain the daily review rate (throughput) as advised by the supervisor.
    • Accurately identify images with an error rate of less than 0.5% while maintaining the given daily review rate.
    • Monitor the image quality and give feedback to the supervisor where image quality has degraded from the norm.
    • Assist with the training of new employees.
    • Other duties as directed by supervisor and/or manager

    Requirements:

    • High School Diploma or Equivalent strongly preferred but not required.
    • Typing skills of 5,000 KPH or more
    • Must pass a drug screen and background check
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