- Provide Tier I help desk support by investigating user problems and identifying problem sources to determine possible solutions
- Perform system tests and implement solutions as needed
- Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network
- Participate in Professional Services installations for new and existing clients
- Work closely with network engineer(s) on assigned projects
- Act in an independent manner on basic installation projects
- Provide quality assurance on installed products
- Develop technical skills and stay abreast of changing technologies to provide exceptional service to clients
- Meet all requirements of the established certification track for career development
- Respond to customer tickets as they are submitted
- These tickets will request the Analyst work on systems such as Cisco Routers & Switches, VMWare hosts, and Microsoft servers
- Respond to tickets as they come in from monitoring software
- These tickets are generated as network events happen on hardware that we manage and monitor
- Analyst would respond to events such as network latency, outages, and communication degradation
- Assist with the deployment of new hardware for customers
- Analyst will either configure hardware on site or will visit the customer's office to deploy the hardware
- Advise customers on best practices when requests are made for configuration changes
- Train on new technologies
- Study for certifications
- Write documentation for new issues that Analyst may find in a customer environment
- Bachelors' degree required; business or information systems majors preferred
- 3 years of experience in a technical support environment
- MCSA, Cisco, or other network certifications preferred
- VMWare experience preferred
- Experience within the Manufacturing industry is a plus
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Enterprise Engineer - Marietta, United States - Specialized Placement Group
Description
Job Description
Job DescriptionA large Global Manufacture in the Atlanta area is seeking a Network Engineer. The Network Engineer will reviews, plans and evaluates network systems, provides first-level technical support and performs network installation services for Safe Systems clients within a team and call center environment.
Position Responsibilities:
Education and Experience
We pride ourselves on retained and contingent agreement options as well as consolidated reference checks and a high level of confidentiality. With over 20 years of industry experience, we are confident that we will place staff to meet your company needs.
Company Description
Specialized Placement Group is focused on recruiting qualified and motivated candidates that are the best fit for your corporate culture. Through effective online profiles and interview tools, our efficient process saves you time so you are able to invest it back into your company.\r\r
We pride ourselves on retained and contingent agreement options as well as consolidated reference checks and a high level of confidentiality. With over 20 years of industry experience, we are confident that we will place staff to meet your company needs.
