Pc Support Supervisor - Adelanto, United States - General Atomics and Affiliated Companies

General Atomics and Affiliated Companies

Verified Company

Adelanto, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

General Atomics (GA), and its affiliated companies, is one of the world's leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies.

We are seeking an extremely motivated individual to join our team as a supervisor of Workspace Support Services.

This position is responsible for overseeing and managing the daily operations associated with maintaining, analyzing, upgrading, troubleshooting and repairing computer systems, hardware, software and peripherals devices.

Plans and directs subordinate activity to achieve assignments using established guidelines, procedures and policies. Develops documentation and reports to reflect department activities. Participates in the selection, retention and development of personnel including interviewing, performance appraisals and promotion recommendations.

DUTIES AND RESPONSBILITIES:

Provides daily leadership and supervision of IT systems, resources and associates to ensure efficient, effective and timely service delivery, technical support, customer service and project implementation.
Monitor and effectively provide metrics which convey progress and sustainment of Workspace Support individual, team and project KPIs and Service Levels.
Participates in the development of organizational objectives and ensures achievement of the objectives.
Develops, implements and monitors standard procedures for the timely and accurate completion of assign tasks.
Partner with Service Desk and other Workspace operations teams to help deliver greater efficiency through shift left implementation.
Researches and evaluates new leadingedge technologies including software, hardware, and automation which can attribute to decreasing manual overhead during operations.
Develops short and longterm strategies to improve service offerings and user experience
Represents the department as a prime contact with internal senior management and external representatives.
Participates in the selection, retention and development of personnel including interviewing, performance appraisals and promotion recommendations; develops programs and procedures for the training of personnel.
Performs other duties, tasks, and assignments as required to meet operational objectives of the department.
Maintains the strict confidentiality of sensitive information.
Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company.
Expected to work in a safe manner in accordance with established operating procedures and practices additional functions of other duties as assigned or required.

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

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Job Qualifications:

Typically requires a Bachelors degree in Information Technology or related fields and nine or more years progressively complex experience in technical support including three or more years supervisory experience. Additional professional experience may be substituted in lieu of education.
Prefer 5+ years of experience in a multilocation, midsized environment, working within an IT Service Delivery function.
Must demonstrate a complete working knowledge and understanding of Workstation Support principles, concepts, theories, regulations and practices; and leadership skills including organizing, planning, scheduling and coordinating workloads to meet established deadlines and milestones.
Must be customer focused and possess the ability analyze and resolve technical and management issues; strong verbal and written communication skills to accurately document, report and present findings; strong interpersonal skills to effectively interface with all levels of employees, including providing direction to and scheduling work of assigned staff, management and outside representatives; and strong computer skills.
Ability to work independently and lead in a team environment, with occasional travel or work during extended hours.

Preferred Technical Knowledge

Technical certifications in information technology or closely related hardware, software or project management fields.
5+ years of experience in managing and supervising staff (team of 10+) including hiring, work and performance management, development, mentoring and counseling.
Deep knowledge and experience with common desktop, peripheral, mobile, virtualization, imaging, configuration, packaging, delivery and network technologies necessary to build and deliver device and desktop computing services; including Windows, Mac OS, Android, iOS, Active Directory, GPO, MDT, SCCM, Citrix, policy and configuration management, DHCP, TCP/IP, VPN, and cloud computing services.

Salary:
$73,700 - $128,780
Travel Percentage Required