Rma Repair Technician - Fremont, United States - AVER INFORMATION INC
Description
RMA / Repair Technician
Position Overview
Responsibilities:
- Perform testing, repairing and refurbishing all products including Document Cameras, Charging Carts, SIU & Pro Av Cameras
- Responsible for the return process of all evaluation/demo units and credit processes
- Simulate, emulate and troubleshooting customer?s issue, and repair or replace the device back to customers in a timely manner
- Update Firmware and perform product burnin on all products when needed
- Record and maintain RMA parts inventory accurately
- Request, prepare, pack and ship enduser?s RMA parts inquiries
- Collect and provide feedback on product quality issues/new ideas to Product Management for product quality improvement
- Update RMA device serial number records in SAP
- Manage and coordinate shipping and receiving of return products with HQ
- Coordinate and collaborate return processes with Tech Support, Shipping and Financial departments
- Perform data analysis and generate daily and monthly RMA reports
- Cross train colleagues to share knowledge and expertise
- Other responsibilities as assigned
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