Contact Center Representative - Lakewood, United States - FirstBank

FirstBank Lakewood, United States

2 weeks ago

Description

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California.

Its growth can be attributed to one simple philosophy:

do right by customers, communities and employees, which is at the center of the company's "banking for good" mantra.

FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group.

We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable.

FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group.

By joining the FirstBank team you will experience its great team culture with ample opportunity for growth.

There's an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending.

Apply today to learn more and join the team

A Brief Overview

The Contact Center Representative works in a fast-paced call center atmosphere focusing on either general customer service or online banking support.

The Representative assists customers in an efficient, friendly and professional manner with a variety of banking questions over the telephone.

This position develops and maintains a general working knowledge of all FirstBank products and services offered to assist customers with general troubleshooting and inquires.

What you will do

Assist customers with general banking or FirstBank product and service questions over the phone
Develop and maintain a general working knowledge of all bank products and services
Research customer issues and concerns across various products and services to pinpoint logical resolutions
Achieve a general understanding of fraud trends occurring to identify possible fraud attempts
Meet individual and department service level objectives
Assist customers with general troubleshooting for FirstBank products and services
Navigate seamlessly between multiple FirstBank programs and systems while aiding customers
Collaborate with other FBSS departments and branch operations in order to properly assist customers
Perform other job duties and projects as assigned
Understand and comply with all provisions of the Safety in the Workplace policy

Minimum Requirements

Entry-level job with little or no prior relevant work experience in the function
Candidate must be bilingual in English and Spanish

Preferred Requirements

Previous customer service experience.
Working knowledge of call center environment.

Knowledge, Skills, and Abilities

General knowledge of all FirstBank products and services
Good verbal and written communication skills
Ability to solve general problems
Ability to work in a fast paced team environment
General understanding of FBSS departments and branch operations

Working Conditions and Physical Requirements

Frequently remains stationary throughout a typical business day
Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
Occasionally positions self to access drawers and shelves of various heights
Frequently reaches for and handles paperwork and files
Constantly communicates with customers, coworkers, and management in-person and on the phone
Must be able to exchange accurate information
FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.

Salary Range

$20.00 Per Hour

Statement of Benefits

FirstBank offers a suite of benefits that support our employees' professional, financial, physical, emotional and spiritual well-being.

Benefits currently offered with our positions include:
Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

FirstBank is an EOE/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic.

FirstBank does not permit pay inequities.

Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

* This job opportunity is expected to close on April 29, 2024*

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