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    Customer Service Agent - Medford, United States - Driveway

    Driveway
    Driveway Medford, United States

    1 week ago

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    Description

    Customer Service Agent - Shop page is loaded **Customer Service Agent - Shop**

    **Customer Service Agent - Shop**

    locationsDriveway Care Center - Medford, OR time typeFull time posted onPosted 3 Days Ago job requisition idR26778 **Driveway**

    **Customer Service Agent - Shop**

    The Customer Service Agent - Shop is responsible for handling customer inquiries related to our Driveway Shop operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.

    The Customer Service Agent - Shop reports to the Shop Supervisor.

    **Responsibilities**

    Customer Concierge:

    + Answers questions and helps move the digital transaction process forward

    + Communicate effectively with customers through chat, phone, and email

    + Single point of contact for the customer throughout the transaction

    + Presents financing terms

    + Presents protection products (ex: Extended warranties)

    + Collects down payment, Drivers License, Proof of Insurance, Proof of Income

    + Communicates paperwork and logistic timelines

    Maintain activity log

    Other duties as assigned

    **Skills and Qualifications**

    Strong attention to detail

    Excellent communication skills

    Time management

    Sense of Urgency

    Active listening skills

    Critical thinking

    **Competencies**

    Does the right thing, takes action and adapts to change

    Self-motivates, believes in accountability, focuses on results, makes plans and follows through

    Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

    Thrives on a team, stays positive, lives our values

    NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

    ****

    ****We offer best in class industry benefits:****

    Competitive pay

    Medical, Dental and Vision Plans

    Paid Holidays & PTO

    Short and Long-Term Disability

    Paid Life Insurance

    401(k) Retirement Plan

    Employee Stock Purchase Plan

    Lithia Learning Center

    Vehicle Purchase Discounts

    Wellness Programs

    High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

    locationDriveway Care Center - Medford, OR time typeFull time posted onPosted 20 Days Ago

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