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    Information Technology Specialist - Denver, United States - Denver Transit Operators

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    Description
    Job Title: IT Specialist

    Reports to: IT and Communications Manager

    Position Summary:

    The IT Specialist provides technical assistance to computer system users, answers questions and resolves computer problems for end users.

    Description of Duties:
    • Observe and maintain system performance and functionality by managing network devices, data and system administration; Schedule, store backup, retrieve and manipulate data for analysis of system capabilities and requirements.
    • Configure and maintain physical and virtual servers, networking equipment and personal computers and laptops.
    • Conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
    • Install and perform repairs to hardware, software, and peripheral equipment following design or installation specifications.
    • Inspect equipment, read order sheets and set up equipment for end uses, ensuring proper installation of cable, operating systems and software.
    • Respond to end user's inquiries regarding computer software and hardware operation to resolve problems.
    • Maintain records of communication transactions, problems and action taken
    • Refer major hardware or software problems or defective products to vendors or technicians for service; Coordinate technicians engaged in problem-solving, monitoring and installing hardware and software equipment.
    • Confer with end users to establish requirements for new systems or modifications; Determine scope and priorities of projects, discuss system capacity, and equipment needs.
    • Prepare evaluations of software or hardware and recommend improvements or upgrades; Modify and customize programs for internal use.
    • Develop training materials and train end users in the proper use of hardware and software.
    • Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
    • Review reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems.
    • Develop, maintain, and test disaster recovery plans.
    • Maintain inventory of IT assets and consumables products
    • Complete all other duties as assigned.
    Qualifications:
    • Bachelor's degree in computer science or related field from a four-year accredited college or university or equivalent years of education and experience (i.e. MCSE, CNE, CCNA, etc.)
    • 5 or more years of experience working in an IT environment setting.
    • Proficiency in a Windows based environment required.
    • Proficiency MS Office 365; Active Directory, Switches, Routers, DNS, DHCP; Virtualization Fortinet, SQL Server, MS RDS, C# and Crystal Reports
    • Strong analytical and data evaluation skills
    • Strong verbal and written communication skills with the ability to work with a diverse leadership team, staff, contractors and vendors.
    • Strong verbal and written communication skills with the ability to write reports, business correspondences and procedure manuals and present information effectively.
    • Ability to read, analyze and interpret professional and technical periodicals or journals.
    • Ability to plan, organize and prioritize with attention to detail and meeting tight deadlines.
    • Ability to use good judgment and make sound decisions.
    • Ability to work independently and manage time effectively to accomplish department goals.
    • Ability to sit, stand and walk, use hands and feet, climb or balance, stoop, kneel, crouch, crawl and lift or move a minimum of 50 pounds; Specific vision abilities required to include close vision and ability to adjust focus and distinguish between visual colors.
    • Must be eligible to work in the U.S. and successfully pass a pre-employment background check, drug and alcohol screening and be willing to comply with the DTO Drug and Alcohol Policy


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