ITSM Lead - Virginia, United States - Leidos

Description

Leidos is seeking an experienced IT Service Management (ITSM) Lead responsible for the integration, management, and enforcement of ITSM practices for the NOAA NCSC Contract.

The ITSM Lead will be the process owner for Incident Management, Problem Management, Configuration, Change Enablement, IT Asset Management, Service Desk, and Service Catalog Management practices.

The ITSM Lead will own the Service Management Plan and be responsible for managing the ITSM process interfaces as well as ensuring consistent implementation and coordination across the System Engineering and Operations (SE&O) Team.

The ITSM Lead must have progressive experience in IT engineering disciplines and ITSM practices, as well as team leadership.
Primary Responsibilities
Maintain and execute the Service Management Plan
Ensure consistent implementation of ITSM practices across SE&O
Development and Implementation of Service Desk and Incident Management Process
Develop and Maintain Configuration Management Plan
Provide CM of all relevant program artifacts.

Review and analyze the development and sustainment of the CM practice, program documentation, and data deliveries for accuracy, completeness, and compliance.

Maintain CM files including configuration identification, change control, and status accounting records.
Convene and manage the Configuration Control Boards (CCBs), Technical Review Boards (TRBs), and record approved changes and results.

Participate in cross-functional change control boards to evaluate proposed changes and make recommendations to ensure operations and sustainment capabilities are not adversely affected by the changes.

Prepare for, conduct, and/or support audits to ensure configuration compliance
Record and maintain assessment and audit findings, minutes, and action items.
Report the Development/Sustainment's data delivery status.
Work with PMO staff to assign and manage document numbering and version controls for all program documentation
Maintain centralized document repository and associated document inventory
Executing a deliberate review of the impact of proposed plan and process change requests.
Conducting research on process improvement and provide recommendations.
Communicating clearly and succinctly both written and orally, and present products and ideas in a business-like manner.
Required Qualifications
Bachelor's degree and a minimum of twelve (12) years of experience or a Master's degree and a minimum of (10) years of experience in the respective technical/professional discipline being performed
Applicants must be a US Citizen
Experience managing and executing ITSM practices
Experience implementing Configuration and Change Management processes
Experience managing change requests and developing impact assessments
Experience performing or participating in HW and SW configuration audits
Experience performing the technical/administrative activities necessary to manage CM tools for inventory control, version control, data duplication, and media labeling
Experience performing baseline administrative activities for multiple environments
Experience working in dynamic fast paced environments that require team interaction and coordination of efforts.
ITIL 4 Foundations certification or ability to achieve certification
An active DoD Secret clearance with the ability to maintain
Preferred Qualifications
An in-depth understanding of the configuration change control process, the role of the Change Control Board, and change control documentation
Advanced ITIL V3 or ITIL 4 certifications

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:
Pay Range $122, $220,900.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

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