- Team Leadership: Lead and motivate a team of 2-3 IT Analysts to create a collaborative and high-performance environment focused on supporting the Dynamics CE environment for Equipment Sales and Retail Services.
- Microsoft Roadmap Alignment: Identify business requirements and align them with Microsoft's functionality deployments and overall roadmap.
- CE Enhancement Prioritization: Identify and prioritize significant changes and enhancements, maintaining a well-organized product backlog to ensure alignment with business goals.
- Testing and Quality Assurance: Supervise the maintenance of a robust test bed for release testing, including thorough regression testing of CE updates to maintain system integrity and reliability.
- Issue Resolution: Collaborate with customers and team members to investigate, test, and develop effective solutions to promptly address client issues and requests, minimizing disruptions to operations.
- Strategic Focus: Lead the growth and optimization of Dynamics CE within Hussmann's various lines of business, driving continuous development efforts to enhance the CE experience for Equipment Sales.
- Relationship Management: Cultivate and manage CE relationships with business stakeholders and customers, actively seeking feedback, outlining requirements, and effectively managing priorities to enhance satisfaction and deliver value-added solutions.
- Cross-Functional Coordination: Act as a bridge between the Dynamics CE support team and other IT support teams, ensuring seamless coordination and resolution of integration issues across systems.
- Agile Delivery: Actively engage in the agile development process using Azure Dev Ops, collaborating closely with business analysts, developers, and end-users to implement changes and enhancements efficiently.
- Communication and Escalation: Ensure transparent communication of issue statuses to clients and the Dynamics CE team, promptly identifying and escalating high-priority customer issues to the appropriate team members and management.
- Experience: Demonstrated success in development and support in a Dynamics CE environment, particularly within CRM and/or Field Service.
- Technical Proficiency: Thorough understanding of Dynamics CE, including customization, configuration, and integration capabilities.
- Methodological Expertise: Familiarity with agile development methodologies and tools, particularly Azure Dev Ops.
- Communication Skills: Exceptional verbal and written communication skills, with the ability to engage effectively with diverse stakeholders.
- Problem-Solving Abilities: Strong analytical and critical thinking skills, focusing on delivering innovative and sustainable solutions.
- Organizational Skills: Ability to prioritize and manage multiple tasks and projects in a dynamic and demanding environment.
- Customer Focus: Dedication to providing exceptional customer service and building long-term relationships.
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Description
Role and Responsibilities
Qualifications and Education Requirements
BACHELOR'S Degree preferred. Equivalent experience, education and/or certifications may be considered in lieu of Bachelor's.
7+ years experience with degree (leadership experience preferred)
15+ years relevant experience without degree
3+ years' experience MODIFYING, WORKING with Dynamics 365 including entities, attributes, business rules, process flows, solutions, etc.
General Skills
