Customer Service Representative/call Center - San Diego, United States - TCP Global Corporation

Description

About Us:


SERIOUS INQUIRIES ONLY. PLEASE SUBMIT CURRENT RESUME
We are TCP Global Corporation, a successful Ecommerce retail company that provides products for various industries. We supply automotive coatings, art supplies, cosmetics, pool supplies, and others to customers around the world.

We are seeking an outgoing, organized, and friendly customer service agent to join our growing team and provide top-notch service to our customers over the phone and using written communications.

In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service.

We are currently over 100 employees strong and still growing


3 Locations:
San Diego, California -Las Vegas, Nevada -Duncan, South Carolina.
Customer Service Agent


Responsibilities:

• Maintain updated knowledge of all company products and services in order to provide adequate education to customers
• Provide information and instructions about relevant products and services
• Make product and service suggestions to meet the customer's specific needs
• Field incoming phone calls and respond to phone messages from customers
• Answer customer questions and provide information to resolve any issues
• Process orders and returns
• Obtain necessary information from customers to adequately follow up
• Document important customer information for future reference
• Collect and record customer feedback and information, and share with appropriate departments and team members
• Generate interest in new products or services and connect customers with salespeople when required
• Foster and maintain relationships with customers to improve our retention rate
• Attend all required customer servicerelated meetings

Requirements and Qualifications

• High school diploma or equivalent
• 2+ years' of experience in a customer servicerelated role
• Excellent written and verbal communication skills
• Ability to foster and maintain relationships
• Organizational skills with the ability to manage numerous projects and priorities at once
• Positive, serviceoriented attitude
• Ability to thrive in a fastpaced and sometimes highpressure environment
• Basic computer skills and excellent phone disposition
• Willingness to work independently or as part of a team
• Bilingual(Spanish) is a plus
• Knowledge in some or any of the following categories is a plus:
• Automotive paint
• Art supplies
• Airbrushing
• Airbrush make up
• Pool supplies

Direct applicants only. We do not accept any resumes from any third-party organizations or other recruiters.

TCP Global Corporation is proud to provide equal employment opportunity to individuals regardless of race, ethnicity, color, creed, religion, gender, age, national origin, marital status, sexual orientation, gender identity or expression, genetic information, protected disability or veteran status, or any other characteristic protected by state, federal or local law.

Pay:
$ $18.50 per hour

Expected hours: 40 per week


Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Inperson

Experience:

• Customer service: 2 years (required)

Language:

• English (required)

Ability to Commute:

• San Diego, CA required)

Ability to Relocate:

• San Diego, CA 92108: Relocate before starting work (required)

Work Location:
In person