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    Bilingual Medical Office - Raleigh, United States - North Carolina Retina Associates

    North Carolina Retina Associates
    North Carolina Retina Associates Raleigh, United States

    1 month ago

    Default job background
    Full time
    Description
    Bilingual Spanish and English REQUIRED. The candidate must be able to read, write, and speak Spanish fluently.

    Job Summary:
    • The call center representative works directly with patients and physicians to provide customer service for patients via telephone interactions.
    • The call center representative will gather patient information, and schedule appointments.
    • Call center representatives may fill in at the front desk occasionally.
    Duties and Responsibilities:
    • Answer incoming calls and assist with inquiries.
    • Schedule patient appointments.
    • Ensure patient information is accurate including billing information.
    • Inform patients of medical office procedures and policy.
    • Ensuring availability of treatment information by retrieving and updating patient records.
    • Send patient and referring providers information as needed.
    • Obtain external medical reports and maintain patient records as required by medical professionals.
    • Respond and comply with requests for information.
    • Maintain a clean and neat work space.
    • Additional duties as assigned.
    Minimum Requirements:
    • High School Diploma or Equivalent, or related experience.
    • Strong interpersonal customer service skills, including effective listening, clear verbal and written. communication, problem solving skills.
    • Ability to master multiple software systems to input and retrieve data.
    • Ability to master ophthalmology and retina terminology.
    Preferred Requirements:
    • Previous experience in a medical practice.
    • Bilingual – Spanish.
    Essential Job Functions:
    • Ability to communicate effectively in writing and verbally via telephone.
    • Frequent use of computer terminal to read and write.
    • Frequent bending, reaching, sitting, repetitive hand movements, and lifting up to 10lbs.
    Additional Details:
    • Monday – Friday schedule. (8am - 5pm)
    • Hourly pay. (FLSA non-exempt, eligible for overtime)
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