- Contacting customers via telephone to negotiate payment arrangements and resolve delinquent accounts.
- Utilizing effective negotiation and persuasion techniques to secure payments and arrangements.
- Updating customer account information accurately and promptly in the database system.
- Handling inbound and outbound calls in a professional and courteous manner.
- Adhering to company policies and procedures regarding collections practices and compliance regulations.
- Maintaining a high level of confidentiality and professionalism when dealing with sensitive customer information.
- Meeting and exceeding monthly collection targets and performance goals.
- Providing exceptional customer service by addressing inquiries and concerns promptly and accurately.
- Collaborating with other team members and departments to ensure efficient resolution of customer issues.
- Participating in ongoing training and development programs to enhance skills and knowledge of collections practices and regulations.
- High school diploma or equivalent required.
- Previous experience in collections, customer service, or a related field is preferred.
- Strong communication skills, both verbal and written.
- Excellent negotiation and persuasion abilities.
- Ability to work effectively in a fast-paced, high-pressure environment.
- Proficiency in basic computer applications and data entry.
- Familiarity with collection software and database systems is a plus.
- Ability to maintain composure and professionalism during challenging interactions.
- Strong attention to detail and accuracy in data entry and record-keeping.
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Customer Service/Collecter - La Crosse, WI, United States - ABR Employment Services
Description
Great foot-in-the-door opportunity for a Customer Service Representative This is a call center setting with flexibility for full and part-time employeesIf you have a great attitude and are reliable, please apply
Wage: $15/hour
Schedule: 8a.m.-5p.m
with flexibility for full or part-time employees
**This is an onsite opportunity in La Crosse
Summary:
We are seeking a highly motivated and results-driven individual to join our team as a Call Center Collections Agent
The ideal candidate will have excellent communication skills, a persuasive demeanor, and a commitment to resolving customer accounts while maintaining a positive customer experience.
Responsibilities:
Qualifications:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veterans' status.PandoLogic
Keywords: Customer Service Representative, Location: La Crosse, WI
Customer Service/Collecter professionals in La Crosse
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Nicolas Golubic
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Bachelors of Psychology