- Help recruit, hire, train and develop a high performing staff consisting of Team Leads, Member Service Representatives and Trainers.
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Staff Management
- Help schedule staff and ensure all shifts are covered.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PFs values and goals.
- Assist in the administration and processing of all weekly/bi-weekly employee payroll.
- Assist in resolving employee issues or concerns.
- Assist in managing disciplinary/termination activities.
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Ensure prompt opening/closing of gym.
- Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
- Ensure safety of employees, members and club property.
- Determine and communicate equipment repair in a timely manner.
- Assist in managing marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
- Authorize expenditures and refunds.
- Track statistics and reports (weekly, monthly, annually).
- Backup support for any employee who is absent.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as an Assistant Manager at Planet Fitness.
- Exceptional leadership, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic
- Strong problem resolution skills.
- Current CPR Certification required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Employee Recognition Program
- Advancement Opportunities
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Manager In Training - Duluth, United States - Planet Fitness - PF Baseline Fitness
Description
Job Description
Job DescriptionJob SummaryThe Manager In Training will be responsible for helping the Club Manager with the oversight of gym operations to ensure an exceptional Judgement Free member experience. The Manager In Training will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties and Responsibilities
Other
