Concierge - El Monte, United States - El Monte Convalescent Hospital

El Monte Convalescent Hospital
El Monte Convalescent Hospital
Verified Company
El Monte, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

NEW ADMISSIONS

  • Check in to see status for upcoming and previous day admissions
  • Inspect room before admission (bed made and working, clean, bedside table and drawers, remotes)
  • Welcome new admission
- tell resident about

  • Facility
  • Activities
  • Show how to use TV
  • Show how to use electric bed
  • Go through daily schedule at Facility
  • Knowledge of delivery of medication and treatments
  • Discuss and set up a good time for the resident to join an IDT meeting.
  • Bring Social Worker to room and introduce to resident (discuss discharge plan)
  • Discuss therapy schedule and first evaluation. Review with Rehab what resident's first appointment will be and review with resident what his/her preference will be for future therapy sessions (early riser, late riser etc.)
  • Review residents belongings and complete inventory list (coordinate with receptionist)
  • Discuss laundry and labeling system
  • Provide name ID band
  • Upload resident picture to PCC
  • Complete section of Base Line Care Plan
  • Assist with obtaining signatures for admission packet
  • Introduce resident to care givers CNA, LVN, RN
  • Menu dietary
  • Order resident admission meal using resident diet order for resident and family choice for request serve meals in room.
  • Go over menu with them
  • Note any services that are needed for future so nursing can follow
  • Visit resident on Day discuss how 1st day went.
  • Contact family to give report once resident gets settled in
  • Keep track of short term residents and follow up with each of them every day
  • Provide personalized services for resident
  • Order special meals from restaurant if needed etc. (upon administrator approval)
  • Set up hair care appointment with beautician
  • Personal requests
  • Newspaper/ Books
  • Personal need items
  • Coffee in the morning, special snack etc.
  • Stamps, letters etc.
  • Tablets
  • Robotic Pets

DISCHARGES

  • Visit residents being discharged
  • It is critical that every resident that is discharged feels they had a great experience at the Facility.
  • Before every discharge complete a Resident Satisfaction Questionnaire. Try to get resident to post positive feedback on Yelp and Google.
  • Grievance process and follow up to ensure resolution.
  • Complete inventory list and help pack belongings
  • Provide resident Mission Park bag.
  • Provide Thank you card with employees signatures
  • Report to Administrator

SHORT TERM RESIDENTS

  • Keep track of shortterm residents and follow up with each of them every day

LONG TERM RESIDENTS

  • Meet with 5 every days (And/ or responsible party when applicable)
  • Work with Admin, DON, and Social Services to identify long term residents/responsible parties that should be followed up with each day.

GENERAL

  • Answer phones.
  • Answer call lights.
  • Keep facility clean.
  • Keep track of all items of note (big or tiny) in a binder and share with Admin and DON.

ADDITIONAL DUTIES

  • Assist with admission packets
  • Assist with transportation set ups and follow ups for resident appointment

QUALIFICATIONS:

  • Prefer CNA Certificate
  • Excellent Followup Skills
  • Possess the ability to effectively read, Write, and communicate in English
  • Able to work flexible hours as needed, and respond during off duty hours in times of emergencies when all team members may be needed
  • Ability to manage multiple priorities
  • Ability to use the computer
  • Detail Oriented
  • Report Daily
  • Demonstrates organizational skills and ability to coordinate and plan
Job duties may change at any time at the discretion o the Administrator.
More jobs from El Monte Convalescent Hospital
See all jobs of El Monte Convalescent Hospital