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    Business Development and Customer Service Representative - Tucson, United States - Pinnacle Performance Group

    Pinnacle Performance Group
    Pinnacle Performance Group Tucson, United States

    3 weeks ago

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    Description

    We are currently seeking a highly motivated customer-focused individual to join our team as a Business Development & Customer Service Representative. This role is a unique blend of cultivating new business opportunities and providing exceptional support to valued customers. If you have a passion for building relationships, driving growth, and delivering top-notch customer service, this is an exciting opportunity to contribute to our organization's success.

    Business Development & Customer Service Representative Responsibilities:

    • Identify and develop new business opportunities through customer outreach and prospecting.
    • Build and maintain strong relationships with existing clients, providing personalized support and acting as their primary point of contact.
    • Understand clients' needs, challenges, and goals, and offer tailored solutions to meet their requirements.
    • Collaborate with cross-functional teams to ensure seamless delivery of products/services and customer satisfaction.
    • Conduct market research and competitor analysis to identify trends and opportunities for business growth.
    • Prepare and deliver persuasive presentations and proposals to potential customers and clients.
    • Follow up on leads, inquiries, and sales opportunities to convert prospects into customers.
    • Maintain accurate customer records, track sales activities, and generate reports as needed.
    • Provide exceptional customer service, promptly addressing inquiries, troubleshooting issues, and resolving concerns.

    Business Development & Customer Service Representative Requirements:

    • Bachelor's degree in Business, Marketing, or a related field OR
    • Proven experience in business development, sales, or customer service.
    • Excellent communication and interpersonal skills, with the ability to build rapport and influence others.
    • Strong problem-solving abilities and a customer-centric mindset.
    • Goal-oriented, with a drive to achieve targets and exceed expectations.
    • Exceptional organizational and time management skills.
    • Ability to thrive in a fast-paced, dynamic environment.
    • Flexibility to travel for client meetings and industry events, as required.
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