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    Senior Experience Associate - Plano, United States - Miniluxe Inc

    Miniluxe Inc
    Miniluxe Inc Plano, United States

    5 days ago

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    Description

    Job Description

    Job Description

    Over the last decade, we have been reimagining and revolutionizing the world's most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world's leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services.

    We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don't just encourage diversity & inclusion, we embody it as a 95% diverse team If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team

    About this Role:

    MiniLuxe is hiring a Senior Experience Associate to support the client experience and studio operations to drive operational excellence, and consistency across the market.

    This role requires 3+ years of experience in retail, spa/salon, or hospitality. Candidates without relevant experience need not apply.

    What You'll Accomplish:

    · Supports the client experience and studio operations during each shift.

    · Provides exceptional and meaningful service to clients.

    · Quickly and efficiently resolves client issues in the moment or with timely follow up.

    · Proficiently schedule and prioritize the Zenoti booking system to drive revenue and balance client/team member needs.

    · Uphold the highest standards of clean consistently throughout the day.

    · Accountable to driving retail revenue and sharing knowledge to fellow team members

    · Ensures inventory is regularly and accurately received and accounted for.

    · Supports weekly/monthly inventory counts in studio.

    · Leads training and development for new Experience Associate hires.

    · Creates and maintains weekly Experience Associate schedule for assigned studio(s) in the market.

    Who You Are:

    · Excellent communication, verbal, and written skills

    · Exceptional interpersonal, planning, and organizational skills

    · Highly motivated, results-oriented, and a self-starter

    · Ability to influence, motivate, and communicate cross functionally

    · Problem solver, able to navigate operational issues with resilience

    · Ability and willingness to travel to studios within the market

    MiniLuxe Benefits:

    MiniLuxe is always leveling up our benefits package to provide what our team wants. This includes:

    · Competitive compensation package

    · Retail Commission

    · Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)

    · Paid Time Off

    · Retirement savings account aka 401k

    · Free Services & Retail Discounts across our awesome non-toxic products

    · Flexible Schedules

    · Continued development and learning opportunities

    Job Type: Full-time

    Job Types: Full-time, Part-time

    Pay: Up to $18.00 per hour

    Job Type: Full-time

    Pay: $ $19.00 per hour


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