Host + Customer Service - Napa, United States - Brown Estate Vineyards
2 weeks ago
Description
SUMMARY
HOST + CUSTOMER SERVICE RESPONSIBILITIES include the following, as well as other duties and responsibilities that may be assigned.
- Take full ownership of BDT's front desk
- Assist with general clerical duties as assigned
- Provide a positive first impression
- Manage appointment requests in reservations system and provide scheduling support
- General traffic control and greet guests upon arrival/departure
- Advise guests of wait time if any
- Assist with seating the guests/ushering to tasting tables
- Assist guests' inquiries and requests in a timely, friendly and gracious manner
- Stay apprised of all BDT daily tastings and HQ tastings
- Step in as Wine Educator if short staffed or when assigned by management
- Support with curbside pickups when assigned
- Assist with order packing as needed
- Assist with BDT's wine and merch inventory when needed Assist with orders, shipping labels, shipping, etc.
- Sign for and receive deliveries made to BDT from Amazon, UPS, FedEx, etc.
- Acquire, demonstrate, and maintain thorough knowledge of Brown Estate history and wines
- Commitment to and consistent demonstration of Brown Estate's mission, vision, and core values
- Deliver customer service in a welcoming, inclusive, and knowledgeable way to all guests
- Assist with closing duties as assigned by management
- Assist with light hospitality support to include occasional tidying/preparation (helping to wipe off tables, buffing glasses, set up for next tasting, etc.)
- Assist in assuring BDT is maintained nice and tidy
QUALIFICATIONS & REQUIREMENTS
To perform this job successfully, an individual must be able to perform satisfactorily each duty described above. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements:
- MUST be available to work weekends
- Tasting Room is open Tuesday
- Sunday, closed Monday
- Prior wine/hospitality industry experience
- Ability to connect personally and professionally with Brown Estate's mission, vision, and core values
- Ability to manage and prioritize multiple projects
- Exceptional organizational and recordkeeping skills
- Excellent interpersonal, verbal, and written communication skills
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