Help Desk/field Technician - Williamsburg, United States - LiveWire Business Solutions

Description

We are seeking a technically proficient and customer-centric Help Desk/Field Technician to join our growing team.

As the first point of contact for our customers, you'll play a crucial role in providing exceptional technical support and ensuring smooth operations.

Key Responsibilities:

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Onboarding Support:Provision and set up systems for new hires, ensuring seamless integration into the team.
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Asset Management: Identify for procurement, assign, prep and ship assets according to defined processes to consistently meet or exceed defined SLAs. Assist in upgrading current systems and installing new systems.
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Remote & On-Site Troubleshooting: Utilize remote tools and diagnostic utilities to resolve support requests; coordinate and perform hands-on fixes at the desktop level when remote tools are not suitable, including hardware repairs and peripheral deliveries.
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Preventative Maintenance: Regularly inspect and clean workstations, printers, and peripherals to prevent potential issues.
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Interdepartmental Collaboration: Establish and maintain positive relationships with all departments and colleagues, promoting a cooperative working environment.
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Wiring and Fiber Installations:Work with other team members for the installation of low-voltage cabling including communications and fiber.


Qualifications:

• Must have strong verbal and written communication skills.
• Ability to work independently and collaboratively in a fastpaced environment.
• Team player who values constructive feedback and collaboration.
• Customer service oriented and proactive in anticipating and resolving problems.
• Ability to perform root cause analysis and determine appropriate course of action.
• Ability to use basic hand tools (drill, saw, tape measurer)
• Ability to periodically work on special projects after hours and weekends.
• Must have a valid US driver's license.
• Must have reliable transportation.

Physical Demands and Work Environment:

• Exposure to both climate controlled and noncontrolled environments for extended periods of time.
• Ability to sit or stand for extended periods of time.
• Ability to lift heavy equipment and supplies (up to 50 lbs).
• Ability to climb a ladder and operate in tight, enclosed spaces (attic, crawlspace)

About Us:

"We keep your IT systems running, so you can focus on running your business"

LiveWire Solutions is a locally owned Information Technology services firm specializing in serving small to mid-tier businesses, non-profit organizations, and local governments in the Hampton Roads and Richmond area.

LiveWire Solutions offers a wide range of Information Technology services, utilizing proven IT and management methodologies to achieve first-class results.

The LiveWire team has over thirty years of collective Information Technology engineering experience.

In that time, they have served numerous clients in a variety of industries by bringing "Best Practices" to the development and deployment of business solutions.

These Information Technology endeavors have resulted in true bottom line results, providing measurable benefits to our clients.


Schedule:

Monday - Friday 8am to 5pm

Occasional weekend hours may be required with advance notice.


Services We Provide:

• Managed IT Services
• IT Consulting
• Network Management
• Backup and Recovery
• VoIP Services
• Cloud Hosted Services
• Wiring
• Fiber

Why Join Our Team?
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Growth Opportunities: We invest in your professional development.
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Positive Work Environment: Supportive colleagues and a collaborative culture.
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Impact: Make a difference by helping users overcome technical challenges.
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Above-Average Compensation: Competitive salary and benefits package.


Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Simple IRA matching
• QSEHRA health reimbursement
• Dependent Care Assistance Plan
• Mileage reimbursement or use of a company vehicle

Pay:
$ $20.00 per hour


Experience level:

• 1 year
• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Help desk: 1 year (preferred)
• Windows: 1 year (preferred)

Ability to Commute:

• Williamsburg, VA (required)

Ability to Relocate:

• Williamsburg, VA: Relocate before starting work (required)

Work Location:
In person