A Customer Care Representative is a person who assists and supports customers with their inquiries, concerns, and complaints regarding a product or service. They are responsible for providing excellent customer service and ensuring that customers are satisfied with their experience - Clovis, United States - Aurora Innovations

Aurora Innovations
Aurora Innovations
Verified Company
Clovis, United States

1 day ago

Michael Johnson

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Michael Johnson

beBee Recruiter
Description

Markem-Imaje is a reliable global manufacturer of solutions for product identification and traceability. Our connected solutions help manufacturers reduce waste, increase efficiency, achieve regulatory compliance, and protect their brand.

We offer the most comprehensive range of market-leading marking and coding systems, as well as software, services, and consumables, so our customers can meet all their printing needs in one place.

The Role:

You will be responsible for all aspects of customer care and will work with the departments of the entire sales and supply chain area, including our helpdesk and planning team. Teamwork should be as important to you as working independently. You will ensure high-quality customer service by efficiently processing customer inquiries, orders, and returns in accordance with Markem-Imaje's processes and procedures.

What You Will Do:

  • Ensure proactive and reactive customer contact.
  • Receive and process customer orders (printer sales, after-market orders).
  • Enter orders in SAP, track deliveries, and coordinate between sales, customers, and planning.
  • Assist with the implementation of the digital B2B customer portal and automation of sales orders.
  • Regularly generate SAP reports to monitor inventory flow, review blocked items, and release invoices for printers, spare parts, and consumables.
  • Track orders and monitor overdue orders
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