VP, Strategic Operations Manager, Large Accounts Casualty - Scottsdale, United States - Arch Capital Group

Arch Capital Group Scottsdale, United States

1 week ago

Full time

Description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable PossibilitySM.

Responsibilities

Seeking enthusiastic, seasoned Casualty insurance operations leader with a passion for insurance, efficiency and technology

Arch Insurance North America (AINA)'s strategic initiative portfolio is focused on modernizing and future-proofing our underwriting ecosystem; this role is a key player in enabling digital transformation within our large accounts casualty underwriting teams.

The Strategic Operations Manager, Large Accounts Casualty supports large casualty business units (BUs): National Accounts, Construction, Alternative Markets, Excess Workers' Comp (collectively "CNAX") by optimizing operations and technology across the customer and employee journey. S/he serves as the initiative owner for improvement and transformation initiatives specific to these BUs, and partners with enterprise Business Solutions Leads to incorporate enterprise technology initiatives into BU-specific workflows and systems.

This role is part of Operations team, reporting into the SVP, Business Solutions Planning & Execution and partnering across the other three Operations verticals: Strategic Portfolio Management, Process Excellence, and Underwriting Operations as well as other functional areas such as Strategic Analytics (SA), Finance, Actuarial and Claims to deliver the entire Operations value proposition to the CNAX business units.

Strategy and Planning:

Partner with BU leader(s) to understand strategic priorities and identify operational support needs to execute on those priorities

Champion North Star vision and strategic initiatives and lead business-unit adoption across people, process, technology and data

Identify Operational and Tech initiatives required to improve employee and customer journeys

Partner with IT and UW leaders to define the short- and long-term Ops and Tech roadmap

Incorporate SA capabilities into Operations workflows

Partner on the Arch Insurance North America (AINA) Strategic Portfolio Management (SPM):Sponsor initiativesAdvise on initiative prioritization by providing BU-perspective

Bring market insights on leading practices to inform business priorities

Execution:

Serve as primary liaison between UW and IT and drive value creation from IT investment:Establish OKRs for the BU IT teamOwn the prioritization of BU IT roadmap

Effectively convey vision, define user stories and approve business requirements

Coordinate UAT and sign off on releases

Facilitate cross-functional transformation efforts by serving as an Initiative Owner Partner with IT to review and provide feedback on IT value generation

Engage in cross-functional solution design and problem-solving across IT, Data, SA, and other functions

Optimize employee and customer workflows using technology and analytics in collaboration with Process Excellence, IT and SA and other enabling functions as needed

Own and drive improvement in the CX/EX journeys; provide input to UI/UX

Lead change management for designated business units through a cohesive communication and training strategy.

Monitor UW Operations service by tracking performance metrics / SLAs and identifying opportunities for improvement

Talent Management:

Assist in goal setting and performance evaluation for aligned Digital Product Managers (DPMs)

Key Competencies

Individual:

Ability to discern operational and tech implications of strategic business plans

Effective communication of BU strategy and operational plan to stakeholders and operational enablers across the org

Ability to partner with underwriting, technology and analytics to deliver solutions that meet customer & business needs

Capacity to lead large-scale transformation and change management with a business unit

Experience documenting strategic requirements and identifying opportunities to improve customer and employee journeys

Team:

Cross-functional engagement and alignment with IT, Data, SA, and other business functions

Business innovation & optimization

Triangulation COE

Requirements

Excellent written and oral communication and negotiation skills

Ability to convey complex, technical concepts to non-technical audiences

Must demonstrate proficiency in Teamwork and Interpersonal Skills, Communication, Technical, Problem Solving and Service Skills

Self-starter demonstrating flexibility, accountability, and adaptability

Proficiency with Microsoft Outlook, Word, Excel, PowerPoint

Familiarity with Process Mapping and BPMN

Certified Scrum Product Owner, preferred

Education and Experience

Bachelor's Degree in related field

10+ years' prior experience in Insurance Underwriting or Operations role, at least 3 years supporting Casualty Insurance

Experience with medium to large scale technology transformation projects and demonstrated value creation

For individuals assigned or hired to work in California, Colorado, Jersey City, NJ; New York State; and/or Washington State, the base salary range is listed below. This range is as of the time of posting. Position is incentive eligible.

$145,700 - $196,700/year

Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above range may be modified in the future

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