- Screen, diagnose, resolves and refer internal inquiries and work requests as they relate to the maintenance of applications, laptops/Chromebooks, and various office hardware.
- Monitor security, report and correct viral and malware intrusions.
- Work with end users for problem diagnosis, reporting using help desk software.
- Conduct individual training on new system components, enhancements or capabilities.
- Install and configure computer hardware and software including new systems and system upgrades.
- Document resolutions in the help desk ticketing system for internal reporting and end user closure.
- Ensures that equipment and software are current, which includes installing and verifying patches and updates.
- Create, maintain, update inventory database.
- Serves as site liaison for the purpose of coordinating activities, exchanging information, and resolving issues and concerns.
- Collaborates with their team (and other department teams) to assess and derive solutions.
- Uphold the IT department's mission and standards when providing support.
- 1 or more years of experience with each of the following:
- Installation and maintenance of Windows/Mac/Chrome OS environment
- Google Workspace: management of user, groups, apps & extensions, and security policies (preferred)
- Networking: understanding of TCP/IP standards, security, and best practices
- Creative problem solver with demonstrated ability to employ proven troubleshooting skills
- Outgoing customer friendly personality, positive attitude, responsive, and accountable
- Ability to learn quickly and apply patience to teach end users, strong communication skills
- Experience in providing technology support for end user communities greater than 50 people with diverse technology comprehension levels
- Experience with network monitoring/troubleshooting tools (Wireshark, remote desktop, etc.)
- Experienced working with a help desk ticketing system
- Ability to support an inclusive, positive and high performing culture
- Ability to take ownership in the day-to-day and overall success of the organization
- Ability to think critically, use sound judgment and problem solve
- Ability to work independently and proactively and to seek support and guidance when appropriate
- Ability to deliver results on time
- Excellent oral and written communication skills
- BS / BA in a technical discipline (preferred but not required)
- At least 1 or more years of experience in area of responsibility
- Experience or commitment to working on a team as well as working across teams
- Bilingual Spanish/English a plus
-
IT - Helpdesk Technician
2 days ago
Crystal Stairs Los Angeles, United StatesJob Description · Job DescriptionCrystal Stairs, Inc. · Improving the Lives of Families through · Child Care Services, Research, and Advocacy · Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, C ...
-
Helpdesk Technician
2 weeks ago
AFI Silver Theatre and Cultural Center Los Angeles, United StatesAMERICAN FILM INSTITUTE · POSITION: Helpdesk Technician · DEPARTMENT: Information Technology · LOCATION: Los Angeles Campus · The American Film Institute is a nonprofit organization with a mandate to champion the moving image as an art form. Established in 1967, AFI launched the ...
-
IT Helpdesk Technician
2 days ago
Intellisense Systems Torrance, United StatesIntellisense Systems, Inc. innovates what seemed impossible. We are a fast-growing Southern California technology innovator that solves tough, mission-critical challenges for our customers in the aerospace and defense markets. We design, develop, and manufacture advanced products ...
-
IT Helpdesk Technician
3 days ago
Intellisense Systems Inc Torrance, United StatesJob Description · Job DescriptionIntellisense Systems, Inc. innovates what seemed impossible. We are a fast-growing Southern California technology innovator that solves tough, mission-critical challenges for our customers in the aerospace and defense markets. We design, develop, ...
-
Helpdesk Technician
1 week ago
TeamLogic, Inc. Arcadia, United StatesTeamLogic IT of Pasadena CA provides Managed IT Services for businesses of all sizes. We provide extensive on-the-job training and comprehensive employee benefits for qualified candidates and college graduates. Come join us for this exciting opportunity as an experience builder i ...
-
Helpdesk Technician
6 days ago
TeamLogic, Inc. Arcadia, United StatesTeamLogic IT of Pasadena CA provides Managed IT Services for businesses of all sizes. We provide extensive on-the-job training and comprehensive employee benefits for qualified candidates and college graduates. Come join us for this exciting opportunity as an experience builder i ...
-
Junior Helpdesk Technician
2 weeks ago
We Solve Problems Beverly Hills, United StatesJob Description · Job DescriptionOverview: · Our mission is to make our clients exceptionally happy and empower them to succeed. The Junior Helpdesk Technician plays an important role in making sure that happens by handling first-level support requests efficiently and keeping cli ...
-
IT Helpdesk/Support Technician
2 weeks ago
Skydance Santa Monica, United States Full timeAt Skydance Interactive, we believe in pushing the boundaries of what is possible in interactive entertainment. Innovation in game design, technology and storytelling is the passion that drives our agile studio of dedicated and talented game creators. Collaboration across all dis ...
-
Helpdesk Technician Intern
2 weeks ago
Pacific Defense El Segundo, United StatesJob Description · Job DescriptionLocation: El Segundo, CA · Pacific Defense, a small fast-growing company that develops and provides advanced electronic systems for the U.S. Department of Defense, is looking for a Helpdesk Technician Intern to join our IT Support team. · Pacifi ...
-
Helpdesk Technician Intern
2 weeks ago
Pacific Defense El Segundo, United StatesLocation: El Segundo, CA · Pacific Defense, a small fast-growing company that develops and provides advanced electronic systems for the U.S. Department of Defense, is looking for a Helpdesk Technician Intern to join our IT Support team. · Pacific Defense designs and builds adv ...
-
Junior Helpdesk Technician Hybrid
1 week ago
WeSolveProblems Beverly Hills, United StatesOverview: · Our mission is to make our clients exceptionally happy and empower them to succeed. The Junior Helpdesk Technician plays an important role in making sure that happens by handling first-level support requests efficiently and keeping clients informed every step of the ...
-
Helpdesk Technician
4 weeks ago
OneLegacy Azusa, United StatesThe Helpdesk Technician I position is responsible for providing first level support for all IT support requests, which includes hardware and software troubleshooting as well as recording, tracking, and following up on the status of each IT support ticket. This position is on a 24 ...
-
IT Helpdesk Technician
2 days ago
Intellisense Systems Inc Torrance, United StatesWe are seeking a self-motivated, **IT Helpdesk Technician** to join our team. The Helpdesk Technician must be reliable, a team player, and understand the importance of good communication and documentation. This position will provide excellent desktop support to our onsite and rem ...
-
Jr Application Developer
1 week ago
South Central LA Regional Center Los Angeles, United StatesJob Description · Job DescriptionSUMMARY OF POSITION: · The South Central Los Angeles Regional Center (SCLARC) is seeking a driven individual for the Jr Application Developer position in the Management Information Systems Unit. This position works closely with the MIS Manager an ...
-
IT Support Technician
1 week ago
Baker Tilly US, LLP Los Angeles, United StatesOverview: · Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the worlds leading financial centers New York, London, San Francisco, Los Angeles, Chicago and ...
-
Service Desk Technician
2 days ago
ROCK IT CARGO Los Angeles, United StatesJob Description · Job DescriptionThe Service Desk Technician serves as a source of technical assistance and support to the user community for data, voice, video, hardware, or software. Responds to calls for break/fix, moving/relocating, and new setup of equipment. Requires knowle ...
-
EHR Analyst Technician
2 days ago
JWCH Institute Los Angeles, United StatesJob Description · Job DescriptionPosition Purpose: · Under limited supervision, the EHR Analyst Technician provides primary support to staff on all electronic health record (HER)-related applications. The EHR Analyst Technician serves as a member of the Help Desk team and collab ...
-
T1 Desktop Support Technician
20 hours ago
3GC Group Los Angeles, United StatesABOUT THE ROLE: · The T1 Desktop Support Technician is a role consisting of industry Standard Help Desk Technician with T1 networking and T1 systems infrastructure functions. · RESPONSIBILITIES: · In this role you'll get to... · perform a variety of computer systems administra ...
-
IT Manager
1 day ago
3GC Group Los Angeles, United StatesJob Description · Job Description · ABOUT THE ROLE: · The Information Technology Manager directly oversees the Technology helpdesk, technicians, system administrators, and engineering consulting teams that serve our diverse client base. A combination of manager, account supervi ...
-
IT Manager
21 hours ago
3GC Group Los Angeles, United StatesJob Description · About the Role: · The Information Technology Manager is responsible for overseeing the Technology helpdesk, technicians, system administrators, and engineering consulting teams that support our diverse client base. This part-time onsite role requires a wide rang ...
IT Helpdesk Technician - Los Angeles, United States - Bright Star Schools
Description
Job DetailsLevel
Entry
Job Location
SST Office - Los Angeles, CA
Remote Type
N/A
Position Type
Full Time
Education Level
4 Year Degree
Salary Range
$ $25.28 Hourly
Travel Percentage
Up to 25%
Job Shift
Day
Job Category
Information Technology
Description
Job Opening: IT Helpdesk Technician
Reports To: IT Director & Vice President of IT
Status: Non-Exempt, Full Time
Purpose of Position:
Provides site-based IT support associated with the installation, development, configuration, and maintenance of applications under the guidelines established by the Information Technology Department and performs troubleshooting of software, hardware, and peripheral equipment.
Essential Functions (include but are not limited to the following):
Qualifications
Position Qualifications:
Hourly Rate: Depends on experience, starts at $23
Status: Full Time
Start Date: July 1st, 2024
Location: Travel between sites in Los Angeles & San Fernando Valley, CA
Benefits: Health, dental, vision, life insurance, personal time off (PTO), 403b Sponsored Plan, Disability Insurance, Paid Holidays.
