Tier 2 Help Desk - Washington, United States - JRH Consultants

Description

JRH is looking for a Tier 2 Help Desk professional to utilize their expertise in a variety of hardware and software to assist end users with technical issues. The ideal candidate must be able to secure clearance with a Federal Government client, thus requiring US citizenship or a Green Card.

• Assist with the installation, operation, and upkeep of desktop software, including various operating systems (such as Windows and Apple), off-the-shelf products, and endpoint management tools
• Create, edit, and oversee Active Directory objects (users, computers, etc.) as per requests
• Document, monitor, and resolve any issues promptly
• Configure or relocate IT equipment for new or existing users
• Manage hardware assets by assigning or unassigning laptops to/from users
• Record and assign service tickets (requests and incidents) to technicians or relevant teams through the Ticket Management System (ServiceNow)
• Uphold service level agreements (SLAs) pertaining to desk side support services or incident requests
• Responsible for laptop imaging using System Center Configuration Management (SCCM)

• Must be available on-site five days a week
• Capable of lifting objects weighing up to 50lbs
• 2+ years experience with Office 365; 1+ year in Customer Service
• Minimum of 2 years providing technical support
• Ability to troubleshoot Hardware and Software problems using problem-solving skills
• 1+ year experience in laptop imaging
• JRH Consultants is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, sex, color, national origin, religion, age, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

• Technical support: 2 years (required)

• Washington, DC (required)