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General Manager
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Lexington

    General Manager - Lexington, United States - Copart

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    Description
    The General Manager is responsible for overall Planning, Organizing, leading, and controlling (P-O-L-C) functions of the facility.

    In addition, the General Manager will manage all aspects of the P-O-L-C framework with the goal of leading the facility and staff to meet budget, revenue, and customer satisfaction standards.

    Through a thorough understanding of Copart policies and practices, the General Manager will create a customer first environment for internal and external customers by offering unique and innovative solutions that meet customer needs while maintaining company standards for policy, quality, and service.


    ESSENTIAL DUTIES

    • Partners with HR to attract, recruit, develop and retain a diverse, high performing team
    • Train and develop staff to meet company guidelines and expectations
    • Ensure there is continual, positive communication and feedback with staff in addition to all annual Continuous Improvement Summaries (CIS Reviews) delivered timely
    • Manages team through an innovative, creative, inspirational leadership style
    • Ability to hold staff consistently accountable with unbiased fairness to help drive performance
    • Create a highly engaged team environment which drives execution, innovation, productivity, and future leaders
    • Holds self to a high level of integrity in all interactions and decision making
    • Proactively manages performance of managers and staff to address all opportunities quickly, and to redirect or take appropriate action if applicable
    • Manages the day-to-day operations of the facility including, but not limited to becoming a Subject Matter Expert (SME) in all process areas both in the office and with outside yard jobs and tasks
    • Responsible for recruiting and maintaining appropriate number of sub-haulers to manage the logistical requirements of running a Copart facility properly and effectively
    • Must remain within allowable compliance guidelines for any System Quality Reviews, Field Quality Reviews, and Equipment and Safety Reviews
    • Must immediately raise any concerns that could negatively impact the facility, the employees, or customers up to the Regional Manager
    • Set goals and ensures that each employee is leveraging the tools provided to them to achieve continual success
    • Ensure your locations are compliant with laws and regulations to include county, state, EPA, OSHA, and Department of Motor Vehicle regulations
    • Disseminate pertinent knowledge throughout location to all employees to ensure transparency and clarity on company goals and initiatives
    • Responsible for customer relationships (buyers, sellers, and internal customers)
    • Identifying knowledge and skill gaps amongst your team and ensure there are remedies for said gaps
    • Brand ambassador of the company's mission, vision, values, and culture
    • Ability to communicate to all levels of leadership throughout the organization with tact and professionalism both written and verbal
    • May be called upon to support local or non-local CAT events throughout the year
    • Accountable for understanding the assigned profit and Loss Statement. Identifying ways to increase revenue and decrease costs.
    • Other duties as assigned by Regional Manager or a member of upper Management

    Required Skills & Experience:

    • Minimum of 2-3 years as a manager, military or other relevant experience preferred
    • Proven track record of driving and achieving operational excellence and execution of corporate goals
    • Metric Driven
    • Proven track record on supporting change initiatives and ensuring the team can easily adapt to, and manage the change effectively and with positivity
    • Strong communication skills with the ability to adjust your tone/communication style according to your audience
    • Strong relationship building skills
    • Strong critical thinking skills using logic and help to identify alternative solutions to operational issues
    • Strong decision-making skills will consider benefits and risks to potential decisions to choose the most appropriate course of action
    • Strong listening skills takes the time to actively listen to issues or concerns to help develop and execute on the solution
    • Able to manage time effectively and prioritize tasks to meet new deadlines or productivity goals
    • Strong problem-solving skills
    • Able to multi-task and stay positive and motivated with a strong sense of urgency
    • Bi-lingual a plus
    • Travel may be required
    • Valid Driver's License

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