Customer Relations Representative - Poughkeepsie, United States - Dalleo Group

Dalleo Group
Dalleo Group
Verified Company
Poughkeepsie, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Benefits/Perks:


  • Paid time off (vacation and/or sick days)
  • Growth potential
  • Hourly pay plus commission/bonus

Position Overview:


As an
Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience.

This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.


Responsibilities:


  • Establish customer relationships and follow up with customers, as needed.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Use a customerfocused, needsbased review process to educate customers about insurance options.

Requirements:


  • Interest in marketing products and services based on customer needs
  • Excellent communication skills written, verbal, and listening
  • Peopleoriented
  • Detail oriented
  • Proactive in problemsolving
  • Able to learn computer functions
  • Ability to work in a team environment
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