Phone Triage - Wyoming, United States - Brookville Pediatric & Internal Medicine

Description

• Assessing inbound and outbound phone calls to determine urgency of seeing the patient based on need of brief assessment. May use protocol book as guide. Confers with physician as needed.
• Makes call back to family/patient when provider requests or to relay messages.
• Obtain newborn information and input into EHR chart for provider review.
• Obtain prior authorization for medications when not covered by insurance and clarify further insurance coverage of medications or for referrals.
• Manage and monitor open orders and reminder calls.
• Sends those with highrisk chief complaints such as chest pain, abdominal pain, or severe headaches to ER immediately and/or consult with physician.
• Sets up appointment for patients who do not need to go to ER but need a same day physician appointment or arranges for an appointment scheduler to make a routine appointment.
• Performs limited Care Management duties via the telephone.

• Knowledge:_
• Knowledge of telephonebased clinical assessment techniques.
• Knowledge of medical practice telephone triage protocols.
• Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ER visit.
• Skills:_
• Skill in using a variety of computer hardware and software programs.
• Skill in using electronic medical records to check patient history.
• Skill in using protocol book during evaluation as guide to appropriate decision.
• Skill in making triage decisions and responding quickly and calmly in emergency situations such as calling 911 and arranging for ambulance.
• Abilities:_
• Ability to communicate clearly and calmly with patient.
• Ability to elicit information needed to make brief evaluation.
• Ability to work closely with physicians and other clinicians as needed.
• Ability to type accurately and swiftly.

• One location

• No

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• 1 year

• Clinic
• Medical office

• Primary Care

• Day shift

• Phone triage: 1 year (required)
• EMR systems: 1 year (required)
• Pediatrics: 1 year (required)

• LPN (preferred)
• Certified Medical Assistant (preferred)

• Wyoming, MI 49509: Relocate before starting work (required)