- Provides daily staffing management of the physician practice.
- Responsible for the staffing schedule ensuring adequate coverage to meet patient care needs.
- Assist management to identify opportunities to flex staffing schedule to ensure appropriate coverage.
- Hold staff accountable on a daily basis for quality and efficiency of operations, identifying and providing feedback to management regarding performance issues.
- Participate as part of the office leadership team, encouraging staff involvement in improving performance, efficiency, and problem solving.
- Complete performance evaluations and corrective action/performance improvement plans for staff as appropriate and delegated by management.
- Assist management in daily safety of personnel, patients and families.
- Ensure staff incorporates national patient safety goals into the practice.
- Hold the required fire and safety drills at the location.
- Manage the daily service excellence and service recovery efforts of the practice.
- Interact with patients, responding to client service recovery issues in accordance with Excela Health Mission and Vision, referring to management when outside scope of authority.
- Act as a resource to the staff to address and resolve customer service issues.
- Assist the manager to maintain continuous compliance with all regulatory agencies.
- Monitor compliance with all standards, policies and procedures, reporting to management with any areas of non-compliance for follow up.
- Assist in maintaining and/or decreasing organizational and departmental costs.
- Assess customers' needs and consider customer in decision making processes to ensure customer satisfaction.
- Ensure all staff greets customer in a polite and professional manner whether it is on the phone or face to face.
- Receive customers and/or answer telephone courteously, determines needs and respond appropriately.
- Oversee all projects assigned to staff.
- Process correspondence, respond appropriately, and/or direct to the appropriate individual.
- Process all legal correspondence according to policies and procedures.
- Take accurate messages capturing all pertinent information and direct to the appropriate individual.
- Work collaboratively with management to lead practice-based quality improvements efforts; monitor progress toward QI goals.
- Develop and implements standard work, in collaboration with management, to ensure consistency and quality of care delivery.
- Other duties as assigned.
- High School Diploma or higher education.
- Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
- Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
- Proficient in Microsoft Office applications, including Outlook and Excel.
- One (1) year supervisory/management experience in an office setting.
- Experience in Healthcare setting.
- Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program.
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance
- This position has direct supervisory responsibilities and serves as a coach and mentor for other positions in the department.
- Management responsibilities include hiring, coaching, skills development, recognition and rewards, staff productivity and performance management.
- Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
- Travel may be expected locally between Excela Health locations.
- Actively promotes a Lean work culture by performing team member duties to encourage consistent use of
LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one's own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela's missions, vision and values. - Excela Health is an Equal Opportunity Employer. It is the policy of Excela Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Excela Health will conform to the spirit as well as the letter of all applicable laws and regulations.
- Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.
-
Cash Office Supervisor
1 week ago
Shop N Save Greensburg, United StatesAs the Cash Office Supervisor, you're like the captain of a cheerful ship, steering the store towards success with a blend of professionalism and a dash of fun. In your hands, the everyday becomes enjoyable, and both employees and customers feel they're part of an exciting, well- ...
-
SilverLinx Loyalhanna, United StatesAre you approaching the end of your school days or do you want to finish your studies early? Do you want to show what you're capable of? Are you full of energy and want to make your mark at DEVK? For over 130 years, customers have trusted DEVK for insurance protection, reliabilit ...
-
Cash office supervisor
2 days ago
Shop N Save Greensburg, United States Full timeAs the Cash Office Supervisor, you're like the captain of a cheerful ship, steering the store towards success with a blend of professionalism and a dash of fun. In your hands, the everyday becomes enjoyable, and both employees and customers feel they're part of an exciting, well- ...
-
lpn - family medicine
7 hours ago
Excela Health Latrobe, United States Full timeJob Summary · Performs direct patient care activities, such as lab tests, treatments, and medication administration. These are performed under the direction of the Nurse Manager, RN Supervisor, RN and/or physician in preparation for the patient's examination and treatment. Carrie ...
-
manager environmental services
1 week ago
Excela Health Latrobe, United States Full timeJob Summary · The Environmental Services Manager is responsible for the 24-hour, day-to-day operation of cleaning, waste collection and internal moves. Manages, coordinates and monitors the environmental services staff to provide efficient, uninterrupted delivery of services to a ...
-
HR Generalist
1 week ago
System One Latrobe, PA, United StatesSystem One is currently seeking an HR Generalist for an industry-leading client in the Latrobe, PA area. · Supports the facility in the administration of all Human Resources policies and procedures. · Serves as a resource and advisor for topics such as employee performance, rewar ...
-
HR People Partner
3 days ago
Synerfac Latrobe, United StatesOur client in Latrobe is seeking an HR People Partner to Join the team: · Duties: · - Supports the campus and/or facility in the administration of all Human Resources policies and procedures. · - Serves as a resource and advisor for topics such as employee performance, reward ...
-
HR People Partner
3 weeks ago
Synerfac Latrobe, United StatesOur client in Latrobe is seeking an HR People Partner to Join the team: · Duties: · - Supports the campus and/or facility in the administration of all Human Resources policies and procedures. · - Serves as a resource and advisor for topics such as employee performance, reward ...
-
HR People Partner
4 weeks ago
Synerfac Technical Staffing Latrobe, United StatesJob Description · Job Description Our client in Latrobe is seeking an HR People Partner to Join the team: · Duties: · - Supports the campus and/or facility in the administration of all Human Resources policies and procedures. · - Serves as a resource and advisor for topics su ...
-
Maintenance Supervisor
7 hours ago
Carpenter Technology Latrobe, United StatesCarpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology's high-performance materials and advanced proce ...
-
Manufacturing Supervisor
6 days ago
Carpenter Technology Latrobe, United StatesCarpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology's high-performance materials and advanced proce ...
-
Maintenance Supervisor
1 week ago
JP Recruiting Agency Latrobe, United StatesJob Description · Job DescriptionJob Title : Maintenance Supervisor · Job Location : Latrobe, PA · Employment Type : Full Time/Direct Hire with Full benefits · Pay Rate : $75000-$80000/year Plus overtime · Job Description: · Maintenance SupervisorPrimary responsibilities for the ...
-
Maintenace Supervisor
1 week ago
New Life Staffing, LLC Latrobe, United StatesJob Description · Job DescriptionMaintenance Supervisor · Primary responsibilities for the Maintenance Supervisor · Provide Maintenance employees with guidance, direction, and supervision in support of departmental operations. · Promptly address performance issues. · Actively p ...
-
People Partner-Latrobe PA
2 days ago
Technimark Latrobe Latrobe, United StatesJob Summary: · Partners with the Manager, People Strategy and Operations and Senior People Partners to coach, train and advise managers and employees on Human Resources issues, policies, and procedures. Builds relationships with managers, supporting them with leading their teams ...
-
People Partner
3 days ago
Technimark Latrobe Latrobe, United StatesJob Summary · Partners with the Manager, People Strategy and Operations and Senior People Partners to coach, train and advise managers and employees on Human Resources issues, policies, and procedures. Builds relationships with managers, supporting them with leading their teams ...
-
Manufacturing Supervisor
6 days ago
Carpenter Technology Latrobe, United StatesCarpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology's high-performance materials and advanced proce ...
-
People Partner-Latrobe PA
4 weeks ago
Classic Industries Inc. Latrobe, United StatesJob Description · Job DescriptionJob Summary: · Partners with the Manager, People Strategy and Operations and Senior People Partners to coach, train and advise managers and employees on Human Resources issues, policies, and procedures. Builds relationships with managers, supporti ...
-
Rolling Mill Supervisor
1 week ago
New Life Staffing, LLC Latrobe, United StatesJob Description · Job DescriptionProvides production employees with guidance, direction, and supervision in support of departmental operations, including safety, product quality and continuous improvement. · Promptly addresses performance issues. · Actively promotes all company ...
-
Brewing and Batching Supervisor
6 hours ago
City Brewing Co Latrobe, United StatesJob Description · Job DescriptionCity Brewing Company – Who We Are · With our roots in La Crosse, WI, we are proud to be North America's largest co-packager of alcoholic beverages with four locations across the United States. Through our focuses on Safety throughout our facilitie ...
-
lpn - physician office, pulmonary
4 weeks ago
Excela Health Latrobe, PA , USA, United States$3,000 SIGN ON BONUS ELIGIBLE · TUITION AND LOAN FORGIVENESS OPPORTUNITIES · Job Summary · Performs direct patient care activities, such as lab tests, treatments, and medication administration. These are performed under the direction of the Nurse Manager, RN Supervisor, RN and/or ...
Office Supervisor - Latrobe, United States - Excela Health
Description
Job SummaryThe Office Supervisor will be responsible for daily operation workflow on customer satisfaction in the office. This position oversees projects that are assigned to staff and follows up with management as necessary.
This position works collaborative with management to lead practice based quality improvement efforts and ensures achievement of office based LEM goals.
Essential Job FunctionsLEAN
Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential - Absolute Necessity.
Marginal - Minimal Necessity.
Constantly - 5.5 to 8 hours or more or 200 reps/shift.
Frequently - 2.5 to 5.5 hours or more or reps/shift.
Occasionally to 2.5 hours or 2-32 reps/shift.
Rarely - Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Extreme Heat
x
Extreme Cold
x
Heights
x
Confined Spaces
x
Extreme Noise(>85dB)
x
Mechanical Hazards
x
Use of Vibrating Tools
x
Operates Vehicle (Company)
x
Operates Heavy Equipment
x
Use of Lifting/Transfer Devices
x
Rotates All Shifts
x
8 Hours Shifts
x
x
10-12 Hours Shifts
x
x
On-Call
x
x
Overtime(+8/hrs/shift; 40/hr/wk)
x
x
Travel Between Sites
x
x
Direct Patient Care
x
x
Respirator Protective Equipment
x
x
Eye Protection
x
x
Head Protection (hard hat)
x
Hearing Protection
x
Hand Protection
x
x
Feet, Toe Protection
x
Body Protection
x
x
Latex Exposure
x
x
Solvent Exposure
x
Paint (direct use) Exposure
x
Dust (sanding) Exposure
x
Ethylene Oxide Exposure
x
Cytotoxic (Chemo) Exposure
x
Blood/Body Fluid Exposure
x
x
Chemicals (direct use) Exposure
x
x
Mist Exposure
x
Wax Stripper (direct use)
x
Non-Ionizing Radiation Exposure
x
Ionizing Radiation Exposure
x
Laser Exposure
x
Physical Demands
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential - Absolute Necessity.
Marginal - Minimal Necessity.
Constantly - 5.5 to 8 hours or more or 200 reps/shift.
Frequently - 2.5 to 5.5 hours or more or reps/shift.
Occasionally to 2.5 hours or 2-32 reps/shift.
Rarely - Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Bending (Stooping)
x
x
Sitting
x
x
Walking
x
x
Climbing Stairs
x
Climbing Ladders
Standing
x
x
Kneeling
x
x
Squatting (Crouching)
x
x
Twisting/Turning
x
x
Keyboard/Computer Operation
x
x
Gross Grasp
x
x
Fine Finger Manipulation
x
x
Hand/Arm Coordination
x
x
Pushing/Pulling(lbs. of force)
x
<10#Carry
x
<10#Transfer/Push/Pull Patients
x
x
Seeing Near w/Acuity
x
x
Feeling (Sensation)
x
x
Color Vision
x
x
Hearing Clearly
x
x
Pulling/Pushing Objects Overhead
x
Reaching Above Shoulder Level
x
x
Reaching Forward
x
x
Lifting Floor to Knuckle
x
<10#Lifting Seat Pan to Knuckle
x
<10#Lifting Knuckle to Shoulder
x
<10#Lifting Shoulder to Overhead
x
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required