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The Cigna Group Bloomfield, United States OTHERThe Program Management Senior Advisor position is part of the Part D Stars Team within the larger Stars Center of Excellence department at Cigna Medicare. This role is responsible for developing and executing enterprise strategies to improve Cigna's Medicare Part D Star measures ...
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Infrastructure Hardware Engineering Senior Advisor - Bloomfield, United States - The Cigna Group
Description
The job profile for this position is Infrastructure Engineering Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.
Description
Infrastructure Engineering Advisor supports the design, analysis, development and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions. Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, and customer expectations. May be involved in the creation of design specifications and the development and application of utility programs and may resolve infrastructure compatibility problems as they arise. Responsibilities may include risks assessments, partnering on capacity planning, and the diagnosis and correction of application/network problems. Infrastructure Engineer Advisor may serve as the primary contact for vendors. Infrastructure Engineering Advisor technologies span server, network data, web, including designs, develops, tests, debugs and implements moderately complex operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Makes moderately complex modifications to existing software to fit specialized needs and configurations, and maintains program libraries and technical documentation.
Specific Areas of Responsibility
Utilizing independent judgment and discretion, assists with the design, engineering and development of information technology solutions.
Will assist in the diagnosis (Root Cause Analysis) and correction of server hardware and operating system problems supporting both daily operations and pilots of new technology. Assists in troubleshooting and resolving infrastructure compatibility issues based on system architecture, project requirements, and customer expectations.
Execute engineering Change Requests for assigned products and servers in compliance with Change Management Policies. Participates in On Call rotation acting as the incident owner for after hour's infrastructure escalations.
Primary owner for incident management, problem management, and service request fulfillment.
Accountable for systems maintenance planning and implementation activities.
Accountable for proactive system health management.
Responsible for infrastructure operational readiness.
Develop and implement service improvement plans based on business-partner and IT-partner input.
Ensure services are consistently delivered and managed to meet service levels outlined in documented operating level agreements (OLAs).
Participate in Business portfolio projects and IT projects as required.
Serves as the lead technical consultant responsible for design, engineering and development of information technology solutions. Supports the design, analysis, development and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions. Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc. May be involved in the creation of design specifications and the development and application of utility programs and may resolve infrastructure compatibility problems as they arise. Responsibilities may include risks assessments, partnering on capacity planning, budget forecasting, and the diagnosis and correction of application/network problems. May serve as the primary contact for vendors.
Skills
Bachelor degree in Computer Science or a related discipline and at least four, typically six or more years' experience in all phases of infrastructure systems management or its equivalent in education and work experience.
5+ years of experience supporting, administering, and/or engineering VMware VSphere and ESXi 7.0, Cisco UCS, Dell Powerflex, and Nutanix infrastructure environments.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
