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    conference services manager - Lake Mary, United States - Compass Group

    Compass Group
    Compass Group Lake Mary, United States

    3 weeks ago

    Compass Group background
    Description
    CONFERENCE SERVICES MANAGERClick Here to Apply Online

    Job Description Flik Hospitality Group Salary:
    $75000 / YearOther Forms of Compensation: What makes FLIK click

    Work Schedule:
    Monday-Friday, 7am-5pm; Flex as NeededWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

    Job SummaryThe Conference Services Manager (CSM) is responsible for establishing and ensuring a consistently warm, welcoming, and professional atmosphere for all employees and visitors at BNY Mellon.

    The CSM will be in public areas including the Lobby, Meeting Rooms, and Communal Areas and will regularly inspect them to ensure these areas are maintained up to standard.

    The CSM oversees the coordination and support for all events and meetings, in addition to supporting the day-to-day operations of the office, including lobby & reception duties when needed.

    Job responsibilities Acting as an overall Hospitality Services resource to guests, visitors, and employees.

    Oversee day to day operations for Conference Center and lobby of 2 buildings Responsible for leading and supporting every team member so they have the proper tools, training and understanding of how to be fully engaged in greeting guests and visitors with enthusiasm and creating a remarkable experience.

    Responsible for creating and managing the daily/weekly schedule assuring appropriate coverage during breaks and call outs.
    Responsible for leading Daily Stand Ups in accordance with established standards.
    Create relationships with clients/employees of the floor and maintain an open dialogue.
    Facilitates requests and planning for other BNY Mellon business lines to use onsite facilities for client or internal events.
    Ensure the complete and timely coordination of events while anticipating project needs and prioritize work.

    Reviewing and committing to memorize the profiles of VIP guests expected for the dayRecognizing and welcoming VIP guests using service excellence standardsWalk throughs before scheduled meetings to confirm Audio/Visual equipment, catering and room setup is attained before event.

    Update and create SOPs and other Conference Center/Hospitality documents when municating requests to the appropriate internal support departments.

    Liaison to IT team to ensure maintenance of AV municating with facilities on facility issues and following up when necessary Manage relationship with facility vendors (HVAC etc.)Having a thorough understanding of the Firm's emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.

    Follow all safety procedures to ensure a safe working plete scheduling and payroll.

    Providing tours of facility when needed for clients or visitors from other areas of BNYM.Responsible for recruitment, training, and onboarding when necessary Maintain accurate records of time keeping; sick, vacation time etc.

    Having a thorough understanding of the Firm's emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency Ensuring knowledge of proper escalation procedures Works closest with the General Manager, or other client contacts, and building personnel, always ensuring smooth transitions at each stage of the operation.

    All other duties as assigned.


    Key Competencies:
    A passion for delivering the Platinum Service and Service Excellence Standard to provide transformational service in hospitality.

    A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others.

    A mindset to take ownership and responsibility within and outside one's job domain.

    The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.

    Excellent listening and oral communication skills.
    Basic computer skills and knowledge of office technology / equipment.
    Self-confidence, willingness to learn, and feeling comfortable with change and coordinating change.
    Is open and receptive to feedback, shares and actions.

    To be an advocate for innovation, constantly looking for new ways to improve quality, services and amenities offered to guests.

    Is empowered to make decisions, guide behavior and escalate issues appropriately.
    Excellent oral and written communication skills.
    Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
    Discreet, ethical and committed to maintaining a high degree of confidentiality.
    College degree preferred. Three years' experience in a client service/reception capacity or Concierge within a hospitality or corporate environment.

    Apply to Flik todayFlik is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer.

    At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.


    Disclaimer:

    this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

    While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

    We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

    We encourage applicants with a criminal history (and driving history) to apply.
    Applications are accepted on an ongoing basis.
    Flik maintains a drug-free workplace.
    Associates at Flik Hospitality are offered many fantastic benefits.
    MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)

    Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:1296198Flik Hospitality GroupHILARIA KWAKUMEY[[req_classification]]
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