General Manager - Sacramento, United States - Wing Stop - Wing Me Over Inc.

Description

As a General Manager at WingMeOver Inc (dba Wingstop Restaurants), this role should provide proper planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation through great operations.

The General Manager must convey the Wing Stop culture to his/her crew and be a team player who is passionate about hard work, having fun and demonstrating a sincere dedication to the brand.

• Responsible for staffing the restaurant properly and efficiently with consideration to guest satisfaction through a carefully selected team.
• Facilitate orientation and proper onboarding process so all new employees are properly documented prior to beginning work.
• Lead crew members in food that is consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards.
• Implement and monitor shift leader development with performance plans written and executed. Make all hire and separation decisions and ensure proper procedures are followed regarding hiring, promotions, and separations.
• Have regular meetings with crewmembers and together review store performance.
• Meet scheduling requirements for expected sales volume. Keep all team members accountable to time keeping requirements, taking meal periods, and allowing breaks. Cover all shifts where needed to ensure guest service standards and efficient operations that maintain labor cost goals.
• Create a culture in the restaurant through respect, recognition, and reward.

• Ensure restaurant environment is always safe for staff and guests.
• Maintain operational standards and requirements.
• Identify and communicate maintenance problems. Maintain all facilities to company standards.
• Ensure communication is passed across organization from District Manager to every team member. Use company tools coach, mentor, and develop team members to create high performing team. Utilize support tools from Wingmeover Inc such as workshops, systems, protocols, etc.
• Maintain set objective for Cost of Goods through accuracy of orders, minimizing waste, proper prep levels and cash controls. Inspect all products, to ensure that they have been received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures. Report any differences to District Manager.
• Fully understand and comply with all, state, county, and municipal regulations that pertain to health, and safety requirements of the restaurant, employees, and guests.

• Oversee cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. Making sure daily deposits are made at the bank daily.
• Have complete understanding of budget and cost trends that impact operations.
• Control cash, property, product, and equipment.
• Control labor and food costs through efficient scheduling and inventory management.
• Set sales goals to drive business.

Responsibilities may encompass tasks beyond those specifically outlined above and could involve providing support in other areas of store operations as needed and within the scope of related duties.

• Standing and walking for extended periods.
• Lifting and carrying boxes of supplies weighing up to 50 pounds.
• Bending, stooping, and reaching to access supplies and equipment.
• Operating kitchen equipment, such as fryers and ovens, and performing repetitive tasks.
• Maneuvering in a fast-paced environment with potential exposure to heat and grease.
• Cleaning and maintaining work areas, including sweeping, mopping, and wiping down surfaces.
• Handling and organizing inventory, including moving boxes and stock items.
• Communicating effectively with team members and customers in a noisy environment.
• Demonstrating manual dexterity and hand-eye coordination when handling food items and equipment.
• Adhering to safety protocols and procedures to prevent accidents and injuries.

• Fast-paced and high-energy environment typical of a busy restaurant setting.
• Exposure to heat, steam, and cooking odors from the kitchen.
• Interaction with customers and team members in a lively and dynamic atmosphere.
• Potential for noise levels that may require raised voices to communicate effectively.
• Collaboration with diverse team members in a supportive and inclusive workplace culture.
• Adherence to food safety and sanitation guidelines to maintain a clean and hygienic environment.
• Compliance with safety protocols and procedures to ensure a secure working environment.
• Opportunity for growth and development within the company's team-o